Help! I’ve lost my remote.
What can I do?
No problem, you can buy another one
by calling the number on the back of this
guide, meanwhile, use the buttons on the
V HD Box.
How do I set my Virgin Media
remote control to control my
TV volume?
1. Press
2. Select Help & Info.
3. Select Virgin TV.
4. Select Help with your
Remote Control.
5. Follow the on-screen instructions.
Can I have Virgin TV in more
than one room at home?
Yes, you can have up to three set top
boxes. Visit
virginmedia.com/help
and select
TV.
Can my Virgin TV service be
moved from one room to
another?
Yes, we can send an engineer around
to move your cable connection for a
small charge.
What happens if I move house?
We can check if your new home can
get Virgin Media services. Just visit
virginmedia.com/TV
and enter your
new postcode.
Remote control misbehaving?
We have three possible explanations:
1. The most common cause is that the
remote’s batteries are flat.
2. It’s possible that something might
be in the way of the remote and your
V HD Box and is blocking the
infrared signal.
3. Energy-saving bulbs have also been
known to reflect the infrared signal.
To avoid this, you may have to adjust
the angle of your V HD Box.
V HD Box changing channel
by itself?
Has a reminder been set by someone
else (see page 8), so the V HD Box
changes channel automatically? It’s also
worth checking that the remote buttons
aren’t stuck.
Do I need an analogue aerial?
No, we deliver your services through
cable instead.
Is your Virgin TV service not
working as it should?
Our TV Care tool on your TV is good
for solving some problems.
Press
on your remote.
Select
Help & Info.
Select
Virgin TV.
Select
Got a Problem.
Then choose
Fix It Assistant.
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