Manufacturer’s Warranty:
Our Commitment
VIQUA is committed to ensuring your experience with our products and organization
exceeds your expectations. We have manufactured your UV purification system
to the highest quality standards and value you as our customer. Should you need
any support, or have questions about your system, please contact our Technical
Support team at 1.800.265.7246 in North America, or 1.519.763.1032 internationally,
or
and we will be happy to assist you. We sincerely
hope you enjoy the benefits of clean, safe drinking water after the installation of your
Sterilight
®
purification system.
How to Make a Warranty Claim
NOTE: To maximise the disinfection performance and reliability of your Sterilight
®
product, the system must be properly sized, installed and maintained. Guidance on
the necessary water quality parameters and maintenance requirements can be found
in your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are
required, the process will be handled by your dealer. If you are unsure whether an
equipment problem or failure is covered by warranty, contact our Technical Support
team at 1.800.265.7246 in North America, or 1.519.763.1032 internationally, or
. Our fully trained technicians will help you
troubleshoot the problem and identify a solution. Please have available the model
number (system type), the date of purchase, the name of the dealer from whom you
purchased your Sterilight
®
product (“the source dealer”), as well as a description of
the problem you are experiencing.
To establish proof of purchase when making a warranty claim, you will either need
your original invoice, or have previously completed and returned your product
registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the Sterilight
®
Copper, Silver, Cobalt, Platinum
and Hi-Flo range of products. Warranty coverage is subject to the conditions and
limitations outlined under the heading “General Conditions and Limitations” below.
Seven-Year Limited Warranty for Sterilight
®
UV Chamber
VIQUA warrants the UV chamber on the Sterilight
®
product to be free from defects in
material and workmanship for a period of seven (7) years from the date of purchase.
During this time, VIQUA will repair or replace, at its option, any defective Sterilight
®
UV
chamber. Please return the defective part to your dealer who will process your claim.
Two-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (power supply) and hardware components to be free
from defects in material and workmanship for a period of two (2) years from the date
of purchase. During this time, VIQUA will repair or replace, at its option, any defective
parts covered by the warranty. Please return the defective part to your dealer who will
process your claim.
18
