© 2010 Viking Preferred Service
70
Service Diagnostics and Procedures
Troubleshooting Guide (cont.)
Problem
Probable Cause
Correction
No cooking functions or
fans. Oven lights and UI
functioning
Unit set to Showroom Mode
Disable Showroom Mode
Lights won’t come on
when door is opened, will
work with light switch
Unit in Sabbath Mode.
Disable Sabbath Mode
No self-clean, bake and
broil operate normally,
oven lights operate, door
won’t lock
Open door latch motor
Defective door interlock switches
Open relay
Confirm resistance
Test switches as per instructions on page 45
Replace control board
DOOR ERR shows in
display and UI beeps
Open door interlock switch
Test repair or replace door switch or control board
DOOR LATCH Err shows
in display and UI beeps
Defective latch switch (S1 or S2).
Broken wire to switch
Defective control board
Test repair or replace door switch or control board
No self-clean, bake and
broil operate normally,
oven lights operate,
door will lock
Oven control board
Defective oven wiring (shorted,
open, or burned)
Replace control board
Repair or replace defective wiring
Oven in self-clean mode,
oven heats, (oven not
reaching elevated clean
temperatures)
Oven sensor out of calibration
Control board
Replace RTD Sensor
Replace control board
Oven door won’t unlock
(oven below elevated
clean temperatures)
Open door latch motor
Oven sensor out of calibration
Control board
Open relay
Defective oven wiring (shorted,
open, or burned)
Replace door latch motor
Ohm oven sensor
Replace control board
Repair or replace defective wiring
Oven lights inoperable
(bulbs OK)
Control board
Open relay
Defective oven wiring (shorted,
open, or burned)
Replace control board
Replace control board
Repair or replace defective wiring
Oven light will not work
Light bulb is burned out
Supply voltage
Check bulb and replace if defective
Verify source voltage
Blower motor inoperable
Open blower motor
Open relay
Check blower resistance
Replace control board
Cooling fan runs all the
time
Open RTD
Broken wire to RTD
Defective control board
Replace RTD
Repair wiring to RTD
Replace control board