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Viasat Business Hotspots Installation Guide

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Step 11 | Review Quick Start Guide with customer

A Business Voice Quick Start Guide for the customer is included with the network equipment. Review the guide with
the customer to ensure they are aware of key information about their voice network:

›

Basic features of the service

›

Basic functions of the phone and keypad

›

How to access the web GUI to add speed dial and select headset type

›

How to access the Viasat Voice Pro mobile dialer

›

How to contact customer support

Need help? Contact Viasat Installer Relations at (855) 632-5063.

Содержание Business Voice

Страница 1: ...Business Voice Installation Guide ...

Страница 2: ...ment and supplies are included 6 Step 2 Determine equipment location 6 Step 3 Install Viasat Satellite solution 6 Step 4 Set up phone 6 Step 5 Install BLF paper label 7 Step 6 Install CAT5E cable 8 Step 7 Connect the handset 8 Step 8 Install network equipment 9 Step 9 Basic network troubleshooting 10 Step 10 Complete documentation 10 Step 11 Review Quick Start Guide with customer 11 Terminating UT...

Страница 3: ...Viasat Business Hotspots Installation Guide Page 3 Voice Network Installation ...

Страница 4: ...he equipment shown below will be installed at the customer site Satellite antenna Satellite modem PoE injector Controller IP phone Blue Ethernet patch cable Green Ethernet patch cable Up to 4 units includes handset phone cord phone stand wall mount and BLF labels ...

Страница 5: ...quipment 1 Power impact drill 1 Hard hat 1 RJ45 coaxial cable prep tool 1 Safety Glasses 1 Linear compression tool 1 Safety vest 1 Screwdriver flat head 1 Gloves 1 Screwdriver Phillips head 1 Tape measure Supplies 1 5 8in paddle bit CAT5e color coded Ethernet cables included 1 Ladder CAT5e black standard Ethernet cable 1 Laptop or smartphone Cable clips 1 Cat5E cable tester RJ45 connectors ...

Страница 6: ...ion are included prior to departing for the location Step 2 Determine equipment location Select a cool dry secure location near a power source for installing the satellite modem controller and PoE injector s Discuss with the customer where they want the phone s to be installed Step 3 Install Viasat satellite solution Using the installation requirements designated by Viasat in the Installation and ...

Страница 7: ... in place 5 Pull out and rotate the tab from the handset rest to hold the handset while the phone is mounted on the wall 6 Place the wall mount over the screws and slide down to secure Step 5 Install BLF paper label 1 Align the cutouts on the paper label with the plastic notches on the phone and gently lay the paper down on the phone surface 2 Install the plastic cover over the paper label by inse...

Страница 8: ...ler to the location the phone will be installed Terminate the ends and test each cable with a Cat5e cable tester NOTE Wait to tie down the cables until after all equipment is installed and tested Step 7 Connect the handset 1 Connect one end of the phone cord to the handset 2 Connect the other end of the phone cord to the handset port on the back of the phone ...

Страница 9: ...er end the cable into the LAN port on the back of the IP phone 3 Plug the PoE injector into the power source 4 Repeat this step for each additional PoE injector used for the IP phones Auto provisioning When connected to power and internet data the phone screen will display provisioning or firmware upgrade information The phone will reboot several times during this process The provisioning process ...

Страница 10: ...aced in queue for the next available agent 3 The agent will request the FSM ID Tech ID customer name address and phone number service region account number work order type and work order close reason 4 Next the agent will request video inspection of different aspects of the installation to indicate on their form if it passes fails or is not applicable See the table below for information requested ...

Страница 11: ...ent Review the guide with the customer to ensure they are aware of key information about their voice network Basic features of the service Basic functions of the phone and keypad How to access the web GUI to add speed dial and select headset type How to access the Viasat Voice Pro mobile dialer How to contact customer support Need help Contact Viasat Installer Relations at 855 632 5063 ...

Страница 12: ...Viasat Business Hotspots Installation Guide Page 12 Terminating UTP cable ...

Страница 13: ...f approximately 1 inch of the cable s jacket using a modular crimping tool or a UTP cable stripper Step 3 Separate wires Separate the 4 twisted wire pairs from each other and then unwind each pair so that you end up with 8 individual wires Flatten the wires out as much as possible since they ll need to be very straight for proper insertion into the connector Step 4 Arrange wires Holding the cable ...

Страница 14: ...if not remove them from the connector rearrange into proper formation and re insert Remember once the connector is crimped onto the cable it s permanent If you realize that a mistake has been made in wire order after termination you ll have to cut the connector off and start all over again Step 7 Crimp plug Insert the prepared connector cable assembly into the RJ45 slot in your crimping tool Firml...

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