Form: Man10G107 Rev. –C-
02-06-2012
15
Service
In the unlikely event your unit needs servicing after the warranty period please contact us first to
obtain a Return Material Authorization. Units returned to Vertex Manufacturing Corporation without
first contacting us to obtain a Return Materials Authorization may be refused and returned to the
sender freight collect.
When you return your unit, you must specify the reason for return or a description of the
malfunction you have experienced. This will help us to better determine the problem you may be
having. Also, we may be able to cure the problem over the phone.
After receipt of your unit we will notify you when we complete the evaluation. Vertex Manufacturing
Corporation will provide an estimate to repair or replace the needed parts and only make the
needed repairs with authorization from the owner. The cost of repairs will be billed based on this
estimated cost and must be prepaid along with return shipping. All return shipments will include
insurance for the value of the machine and added to the shipping costs.