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Troubleshooting the VX-MD4024
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Procedure 3-5 Subscriber Service Problems
Problem indication: No POTS and VDSL/ADSLx service to the affected subscribers.
1
Check the connection of the subscriber lines and POTS lines at the subscriber line connector
for DSLAM for subscribers that do not have POTS and VDSL/ADSLx service.
If this step results in POTS service to the affected subscribers but there is still no
VDSL/ADSLx service to them, follow
Procedure
3-3
to troubleshoot VDSL/ADSLx service
problems.
If this step results in ADSL service to the affected subscribers but there is still no POTS
service to them, follow
Procedure
3-4
to troubleshoot POTS service problems.
2
Use a bridging connector to couple the POTS and subscriber lines. If this results in POTS
service to the affected subscribers, contact your provider.
3
Check the condition of the subscriber lines and connectors.