43
WinterWarm Fireplace Insert or System
2000941
Warranty
Limited 3 Year Warranty
CFM Specialty Home Products warrants that this
woodburning stove will be free of defects in material and
workmanship for a period of three years from the date you
receive it, except that the catalyst, thermostat assembly,
handles, glass door panels, cement, and gasketing shall be
warranted as described below.
Products will repair or replace, at its option, any part
found to be defective upon inspection by a CFM Specialty
Home Products Authorized Dealer. The customer must return
the defective part or the stove, with shipping prepaid, to the
Authorized Dealer or pay for any Authorized Dealer in-home
travel fees or service charges for in-home repair work. It is the
dealer's option whether the repair work will be done in the
customer's home or in the dealer's shop. If, upon inspection,
the damage is found to be the fault of the manufacturer, repairs
will be authorized at no charge to the customer for parts and/or
labor.
Any woodburning stove or part thereof that is repaired or
replaced during the limited warranty period will be warranted
under the terms of the limited warranty for a period not to
exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to
be free of defects in material and workmanship for a period of
one year from the date you receive it: The thermostat assem-
bly, handles, glass door panels, cement, and gasketing. Any of
these items found to be defective will be repaired or replaced at
no charge, upon the return of the part with postage prepaid to a
CFM Specialty Home Products Authorized Dealer.
Any part repaired or replaced during the limited warranty
period will be warranted under the terms of the limited warranty
for a period not to exceed the remaining term of the original
limited warranty or six (6) months, whichever is longer.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original
retail purchase is required.
2. This warranty does not cover misuse of the this stove.
Misuse includes overfiring which will result if the stove is used
in such a manner as to cause one or more of the plates to glow
red. Overfiring can be identified later by warped plates and
areas where the paint pigment has burned off. Overfiring in
enamel fireplaces is identified by bubbling, cracking, chipping
and discoloration of the porcelain enamel finish. CFM Specialty
Home Products offers no warranty on chipping of enamel
surfaces. Inspect your woodburning stove prior to accepting it
for any damage to the enamel.
3. This warranty does not cover misuse of the stove as
described in the Owner’s Guide, nor does it cover any stove
which has been modified unless authorized by a CFM Specialty
Home Products representative in writing. This warranty does
not cover damage to the stove caused by burning salt saturated
wood, chemically treated wood, or any fuel not recommended
in the Owner’s Guide.
4. This warranty does not cover a stove repaired by some-
one other than a CFM Specialty Home Products Authorized
Dealer.
5. Damage to the unit while in transit is not covered by this
warranty but is subject to a claim against the common carrier.
Contact CFM Specialty Home Products Authorized Dealer from
whom you purchased your stove or CFM Specialty Home
Products if the purchase was direct. (Do not operate the stove
as this may negate the ability to process the claim with the
carrier.)
6. Claims are not valid where the installation does not
conform to local building and fire codes or, in their absence, to
the recommendations in our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-
humidity environment, can be corrosive to the porcelain enamel
finish. These conditions can cause rusting of the cast iron
beneath the porcelain enamel finish, which will cause the
porcelain enamel finish to flake off. This warranty does not
cover damage caused by a salt air or high-humidity environ-
ment.
8. CFM Specialty Home Products shall have no obligation to
enhance or update any unit once manufactured.
IN NO EVENT SHALL CFM SPECIALTY HOME PROD-
UCTS BE LIABLE FOR INCIDENTAL AND CONSEQUENTIAL
DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES
ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of
incidential and consequential damages or limitations on how
long an implied warranty lasts, so the above limitations may not
apply to you. This warranty gives you specific rights and you
may have other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer
should contact a CFM Specialty Home Products Authorized
Dealer or CFM Specialty Home Products if the purchase was
direct with the following information:
1. Name, address, and telephone number of the pur-
chaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g.,
installation, mode of operation when defect was noted.
A warranty claim will then start in process. CFM Specialty
Home Products reserves the right to withhold final approval of a
warranty claim pending a visual inspection of the defect by
authorized representatives.
