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Troubleshooting

97

Verizon 4G LTE Router MBR1515LVW

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power LED is lit.

2.

After approximately 10 seconds, verify the following:

a.

The Power LED is still solid green. An amber LED indicates that the unit has failed its
power-on self-test (POST).

b.

The Internet Port LED is lit.

c.

The Wi-Fi LED is lit. The Wi-Fi radio is on by default.

d.

The Ethernet LAN Port LED is lit when any local ports are connected.

If a LAN port’s LED is lit, a link has been established to the connected device. If a
LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the
port is 10 Mbps, the LED is amber.

e.

The Ethernet WAN Port LED is lit when the router is connected to a wired modem.

f.

The Signal Quality LED is lit when the router has detected a mobile broadband
signal.

•

A blue LED indicates excellent coverage.

•

A green LED indicates good coverage.

•

An amber LED indicates marginal coverage.

If any of these conditions does not occur, refer to the following table.

LED

Action

Power

Power LED is off.

•

Make sure that the power cord is correctly connected to your router,
and that the power supply adapter is correctly connected to a
functioning power outlet.

•

Check that you are using the power adapter supplied for this product.

•

If the error persists, you might have a hardware problem and should
contact technical support.

Power LED is
amber.

POST (power-on self-test) in progress. Wait for this test to complete.

Internet Port Internet Port LED is

off.

Be sure the SIM card that you received is in the router. SIM cards from other
devices do not function in the router, and this SIM card does not function in
other devices.

Internet Port LED is
amber.

The router cannot connect to the Internet. Check the Internet connection
option being used.

•

For the mobile broadband connection option, check the Signal Quality
LED.

•

For the Ethernet connection option, check the WAN Port LED.

Internet Port LED is
blinking amber and
green.

The traffic meter feature is enabled, and the limit set has been reached.

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Содержание MBR1515L

Страница 1: ...4G LTE Router MBR1515L User Guide XXXX0000000 0 0 X User Guide Gu a del Usuario 4G LTE ROUTER MBR1515L 4G LTE ROUTER MBR1515L...

Страница 2: ...d product names are registered trademarks or trademarks of their respective holders NETGEAR Inc All rights reserved Technical Support To register your product get the latest product updates get suppor...

Страница 3: ...d Settings 20 Wide Area Network WAN Ethernet Broadband Settings 22 Traffic Meter 27 Chapter 2 Wi Fi Settings Plan Your Wireless Network 30 Wireless Placement and Range Guidelines 31 Wireless Security...

Страница 4: ...n 65 Port Forwarding Port Triggering 66 Remote Computer Access Basics 66 Port Triggering to Open Incoming Ports 67 Port Forwarding to Permit External Host Communications 68 How Port Forwarding Differs...

Страница 5: ...g the Ping Utility 102 Test the LAN Path to Your Router 102 Test the Path from Your Computer to a Remote Device 102 Problems with Date and Time 103 Restore the Default Configuration and Password 103 A...

Страница 6: ...Connect My Device to the Router Log In to Your Router Basic Setup Configure Your Internet Settings Traffic Meter Note For help with installation see the Verizon 4G LTE Router MBR1515L Installation Gui...

Страница 7: ...the slot until you hear a click Insert the SIM card into the labeled SIM card slot with its gold contacts facing back and its cut off corner facing inward If you need to remove your SIM card from you...

Страница 8: ...antennas with the antenna posts on the router as shown in the following illustrations b Mount the antennas on the threaded antenna posts ensuring that the connection is secure c You can swivel the an...

Страница 9: ...other Place the Router Position your router upright Place your router near an AC power outlet in a location where you can connect the cables you need for your home network The router must also be loca...

Страница 10: ...rtical stand The upright position saves space optimizes antenna position and improves Wi Fi signal strength for best performance when you are browsing the Internet streaming videos downloading or uplo...

Страница 11: ...etup and Traffic Meter 11 Verizon 4G LTE Router MBR1515LVW To remove the plastic base hold the router firmly with one hand With your other hand pull down the plastic base to detach it from the vertica...

Страница 12: ...es the physical aspects of your Verizon 4G LTE Router Router Front Panel The router front panel contains control buttons and status LEDs Use the LEDs to verify status and connections Power Signal Qual...

Страница 13: ...net Port Solid green An Internet connection is established Solid amber Traffic meter limit has been reached traffic is blocked Blinking green Data is being transmitted over the Internet connection Bli...

Страница 14: ...ity Solid blue Excellent coverage is detected Solid green Good coverage is detected Solid amber Marginal coverage is detected Off No coverage is detected Table 1 LED descriptions continued LED Activit...

Страница 15: ...blink briefly After the button is held down for more than 6 seconds the Power LED blinks amber and turns green as the router resets to the factory defaults See Factory Default Settings on page 109 fo...

Страница 16: ...phone tablet laptop computer gaming device go to your device setting or software that manages your wireless connections 2 Scan for new or available devices to connect to 3 The device scans for all wir...

Страница 17: ...ivity the router automatically logs you out Note You can reset this automatic logout duration on the Set Password screen see Set Password on page 55 To log in to the router 1 Type http 192 168 0 1 in...

Страница 18: ...account setup information If WAN Ethernet service is required contact your ISP for your user name password and the network name You must also configure some or all of the settings described in the fol...

Страница 19: ...changing the Internet connection mode to WAN Ethernet Broadband To manually configure your broadband Internet settings 1 Log in to the router as described in Log In to Your Router on page 17 2 From th...

Страница 20: ...nnect to the 4G LTE network an active broadband service account with Verizon is required The user name password country and Internet service provider elements are not writeable or changeable These set...

Страница 21: ...When you select this radio button pressing the Wi Fi button toggles the Wi Fi function If Wi Fi is turned on pressing the button turns off the Wi Fi Pressing it again turns on the Wi Fi This function...

Страница 22: ...ct the option based on the type of account you have with your ISP If you need to enter login information every time you connect to the Internet or you have a PPPoE account with your ISP select Yes and...

Страница 23: ...mmon PPTP is used in Austria and other European countries Telstra BigPond is for Australia only Login This login name is usually the name that you use in your email address For example if your main ma...

Страница 24: ...time out The router keeps trying to bring up the connection after it is disconnected for some reason If you select Manually Connect you must go to the Router Status screen and click the Connect butto...

Страница 25: ...For example if your main mail account is JerAB ISP com type JerAB in this field If your ISP has given you a specific host name type it for example CCA7324 A Domain Name If Required For most users you...

Страница 26: ...ss and type the IP address subnet mask and gateway IP address into the correct fields For example IP Address 24 218 156 183 Subnet Mask 255 255 255 0 Gateway IP Address 24 218 156 1 Router MAC Address...

Страница 27: ...age You enable separate traffic meters for the mobile broadband connection and the Ethernet connection To monitor traffic on your router 1 Log in to the router as described in Log In to Your Router on...

Страница 28: ...limit Round up data volume for each connection by Some ISPs charge certain amount of extra data volume when users make a new connection If this case enter the extra data volume here 7 Set the traffic...

Страница 29: ...formation is printed on the label on the bottom of the router Use this information to set up your Wi Fi computer and devices This chapter addresses the following Plan Your Wireless Network Manually Co...

Страница 30: ...settings be aware of the following requirements For compliance and compatibility between similar products in your area the operating channel and region must be set correctly To configure the wireless...

Страница 31: ...an take slightly longer to establish Also WEP encryption can consume more battery power on a notebook computer Wireless Security Options Indoors computers can connect over Wi Fi networks at a maximum...

Страница 32: ...ys The strong authentication along with dynamic per frame rekeying of WPA makes it almost impossible to compromise Manually Configure Your Wireless Settings Note If you use a wireless computer to chan...

Страница 33: ...e WEP on page 35 WPA PSK TKIP Allow only computers configured with WPA to connect to the router See Configure WPA WPA2 or WPA WPA2 on page 34 WPA2 PSK AES Allow only computers configured with WPA2 to...

Страница 34: ...or instructions for configuring WPA settings Push N Connect WPS implements WPA WPA2 wireless security on the router and your wireless computer or device at the same time The wireless computer or devic...

Страница 35: ...ected when you click Apply Reconfigure your wireless computer to match the new settings or access the router from a wired computer to make further changes To configure WEP data encryption 1 Log in to...

Страница 36: ...pport passphrase key generation Key 1 Key4 These values are not case sensitive You can manually enter the four data encryption keys These values must be identical on all computers and access points in...

Страница 37: ...he router WPS button to add a WPS client 1 Log in to the router as described in Log In to Your Router on page 17 2 On the main menu select Wi Fi Settings Add WPS Client The following screen displays 3...

Страница 38: ...o WPS capable client devices are located during the 2 minute time frame the SSID does not change and no security is set up WPS PIN Entry Any wireless computer or device that connects to the router wir...

Страница 39: ...from any computer connected to your router launch an Internet browser You should see the router s Internet Port LED blink Add Wireless Computers That Do Not Support WPS If you set up your network with...

Страница 40: ...rased if you use WPS 4 Click Apply so that your changes take effect Write down your settings All existing wireless clients are disassociated and disconnected from the router 5 For the non WPS devices...

Страница 41: ...hat you specify as off limits Denial of service DoS protection Detects and thwarts DoS attacks such as Ping of Death SYN flood LAND attack and IP spoofing Blocking unwanted traffic from the Internet t...

Страница 42: ...ings on the Schedule screen See Schedule on page 44 Always Turn on keyword blocking all the time independent of the setting in the Schedule screen 4 Enter the keyword or domain you want to block in th...

Страница 43: ...d user is identified by an IP address you should configure that computer with a fixed IP address 7 Click Apply to save your settings Block Services To block services 1 Log in to the router as describe...

Страница 44: ...d date from one of several network time servers on the Internet Schedule Content Filtering If you enabled keyword or service blocking in the Block Sites or Block Services screens you can set up a sche...

Страница 45: ...the next day 5 Click Apply to save your changes Localize Your Time Zone To localize the time for your log entries you must specify your time zone To specify your time zone 1 Log in to the router as de...

Страница 46: ...ter the email address where you want to send the alerts and logs Use a full email address such as ChrisXY myISP com My mail server requires authentication Select this check box if you need to log in t...

Страница 47: ...e log is sent daily or weekly If the Weekly Daily or Hourly option is selected and the log fills up before the specified period the log is automatically emailed to the specified email address After th...

Страница 48: ...chapter describes how to perform network management tasks with your Verizon 4G LTE Router Router Status Attached Devices Back Up Settings Set Password Diagnostics Logs Note To access online help click...

Страница 49: ...Status screen to view the status of the router show statistics or view the connection status To view the router status 1 Log in to the router as described in Log In to Your Router on page 17 2 From t...

Страница 50: ...identity MDN Mobile Directory Number UICC Universal Integrated Circuit Card number Access Number Service provider access number IMEI International Mobile Equipment Identity The unique identity of the...

Страница 51: ...nual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The average egress line ut...

Страница 52: ...eceiving rate System Uptime Time elapsed since the last reboot Connection Status IP Address The unique public address provided to the router by the wireless mobile network Subnet Mask The subnet mask...

Страница 53: ...evices click the Refresh button Back Up Settings The configuration settings of the router are stored in a configuration file in the router This file can be backed up to your computer restored or rever...

Страница 54: ...on your network or click Browse to locate the file 4 When you have located the cfg file click Restore to upload the file to the router The router reboots Erase the Configuration You can use this featu...

Страница 55: ...so after a period of inactivity the login automatically disconnects The user name and password are not the same as a user name or password you might use to log in to your Internet connection Verizon r...

Страница 56: ...settings previously you should do a new backup so that the saved settings file includes the new password Change the Administrator Login Time Out For security the administrator login to the router con...

Страница 57: ...d actions Ping Ping an IP address Lookup A Domain Name Server DNS converts the Internet name such as www netgear com to an IP address If you need the IP address of a server on the Internet you can do...

Страница 58: ...ed content filtering in the Block Sites screen the Logs screen can show you when someone on your network tries to access a blocked site To view send or clear the logs 1 Log in to the router as describ...

Страница 59: ...gure the advanced features of your Verizon 4G LTE Router Access Control Advanced Wi Fi Settings Wi Fi Repeating Function Port Forwarding Port Triggering Miscellaneous LAN Setup QoS Setup Dynamic DNS S...

Страница 60: ...ess rule and use the Allow and Block buttons When this check box is cleared all devices are allowed to connect even if a device is in the blocked list b Select the Access Rule radio button for the acc...

Страница 61: ...nless directed by Verizon support Incorrect settings disable the Wi Fi router To change the advanced Wi Fi settings 1 Log in to the router as described in Log In to Your Router on page 17 2 From the m...

Страница 62: ...ess network You can use wireless access point settings in the Advanced Wi Fi Settings screen to further restrict wireless access to your network Turn off wireless connectivity completely You can compl...

Страница 63: ...rom a wireless computer add your computer s MAC address to the access control list Otherwise you lose your wireless connection when you click Apply You must then access the router from a wired compute...

Страница 64: ...e its MAC address Use the Wireless Card Entry fields to enter the MAC address of the device that is to be added The MAC address can usually be found on the bottom of the wireless device If no device n...

Страница 65: ...peating Function 4 Select the mode you want for your environment Wi Fi Repeater In this mode the MBR1515LVW communicates only with another Base Station mode wireless station You must enter the MAC add...

Страница 66: ...ing inbound responses 1 You open a browser and your operating system assigns port number 5678 to this browser session 2 You type http www example com into the URL field and your computer creates a web...

Страница 67: ...ial request 6 When you finish your browser session your router eventually detects a period of inactivity in the communications Your router then removes the session information from its session table a...

Страница 68: ...associated with your computer The router replaces the destination IP address of the message with the IP address of your computer and forwards the message to your computer 8 When you finish your chat s...

Страница 69: ...s replaced with 192 168 1 123 Your router then sends this request message to your local network 3 Your web server at 192 168 1 123 receives the request and composes a return message with the requested...

Страница 70: ...lected 3 You can select a service or create a custom service Select a service from the Service Name drop down list specify the computer s IP address and click Add If you want to add a service that is...

Страница 71: ...menu select Advanced Port Forwarding Triggering Then select the Port Triggering radio button to display the following screen 3 Click Add Service and fill in the fields in the Port Triggering Services...

Страница 72: ...when using this feature because it makes the firewall security less effective See Set Up a Default DMZ Server on page 73 Respond to Ping on Internet If you want the router to respond to a ping from th...

Страница 73: ...applications might not function well In some cases one local computer can run the application correctly if that computer s IP address is entered as the default DMZ server Incoming traffic from the Int...

Страница 74: ...use in private networks and should be suitable in most applications If your network requires a different IP addressing scheme you can make the changes in this screen Tip If you change the LAN IP addr...

Страница 75: ...ng By default Disabled is selected RIP 1 is universally supported RIP 1 is probably adequate for most networks unless you have an unusual network setup RIP 2 carries more information Both RIP 2B and R...

Страница 76: ...ween 192 168 0 2 and 192 168 0 254 although you might want to save part of the range for devices with fixed addresses The router delivers the following parameters to any LAN device that requests DHCP...

Страница 77: ...e MAC address of the computer or server Tip If the computer is on your network it is listed on the same screen for your convenience Clicking the radio button for each entry in the attached device list...

Страница 78: ...dent information such as video or audio has a higher priority than normal traffic For WMM to function correctly wireless clients must also support WMM Turn Internet Access QoS On If you enable QoS the...

Страница 79: ...owing screen displays 2 Select the radio button of the service you want to add to the QoS priority rules list and click Apply QoS Priority Rules To add QoS priority rules From the QoS Priority Rule li...

Страница 80: ...aming 1 Select Applications or On line Gaming from the Priority Category list 2 Select the Internet application or game for which you want to set the priority from the relevant list 3 Select the prior...

Страница 81: ...You can also type the name in the QoS Policy field for this rule if you prefer 5 Click Apply For MAC Addresses To set up the priority for a specified computer identified by its MAC address 1 Select M...

Страница 82: ...signed IP address you can register a domain name and have that name linked with your IP address by public Domain Name Servers DNS However if your Internet account uses a dynamically assigned IP addres...

Страница 83: ...ess the website of one of the Dynamic DNS service providers whose URLs appear in the Service Provider drop down list and register for an account For example for dyndns org visit www dyndns org 4 Selec...

Страница 84: ...ated to your local network for all 192 168 0 x addresses With this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwa...

Страница 85: ...s not reported in RIP Active Select this check box to make this route effective Destination IP Address and IP Subnet Mask If the destination is a single host type a subnet value of 255 255 255 255 Gat...

Страница 86: ...dvanced Remote Management 3 Select the Turn Remote Management On check box 4 Specify which external addresses are allowed to access the router s remote management For security restrict access to as fe...

Страница 87: ...ve your changes take effect When accessing your router from the Internet type your router WAN IP address in your Internet browser address or location field followed by a colon and the custom port numb...

Страница 88: ...od is 30 minutes Shorter durations ensure that control points have current device status at the expense of more network traffic Longer durations might compromise the freshness of the device status but...

Страница 89: ...IPv6 The default setting is Disabled which turns off the IPv6 function 3 Select the IPv6 Internet connection type you want to use which is provided by your ISP 6to4 Tunnel If your ISP does not provide...

Страница 90: ...rver might pass more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config is selected by default Use This Interface ID You can enable this option an...

Страница 91: ...specify the interface ID you want for the IPv6 address for the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address DHCP If your ISP ind...

Страница 92: ...more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config is selected by default Use This Interface ID You can enable this option and specify the i...

Страница 93: ...mber after the slash is the length of the prefix which is also roughly indicated by the underline _ under the IPv6 address IP Address Assignment You can select how you want to assign IPv6 addresses to...

Страница 94: ...LAN for example your home network You can select either the Use DHCP Server or Auto Config option to assign IPv6 addresses Using a DHCP server might pass more information to LAN devices but some IPv6...

Страница 95: ...ated by the underline _ under the IPv6 address IP Address Assignment You can select how you want to assign IPv6 address to the devices on the LAN that is your home network You can use either the DHCP...

Страница 96: ...cess the router s configuration with my browser Go to Troubleshoot Access to the Router Main Menu on page 99 I have configured the router but I cannot access the Internet Go to Troubleshoot Your Conne...

Страница 97: ...green LED indicates good coverage An amber LED indicates marginal coverage If any of these conditions does not occur refer to the following table LED Action Power Power LED is off Make sure that the p...

Страница 98: ...tion is made using the Ethernet connection option check the following Make sure that the Ethernet cable connections are secure at the router and at the modem Make sure that power is turned on to the m...

Страница 99: ...d reboot your computer If your router s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This procedure sets the router s IP addre...

Страница 100: ...erage is available where the unit is located 3 Access the router main menu to verify that the broadband settings are correct Check with your ISP if you are unsure 4 Check the location of the router a...

Страница 101: ...ss If you have a usage limit your ISP might charge you for the overage Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names...

Страница 102: ...with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not...

Страница 103: ...dress of your broadband modem but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If so you must configure your router to clone or spoof the MAC...

Страница 104: ...ase the Configuration on page 54 Press the Restore Factory Settings button on the bottom of the router for 6 seconds Use this method for cases when the administration password or IP address is not kno...

Страница 105: ...m CLI Command Line Interface CLI Calling Line Identification CLIP Calling Line Identification Presentation CLIR Calling Line Identification Restriction CQI Channel Quality Indicator CWI Call Waiting I...

Страница 106: ...Identity IMSI International Mobile Subscriber Identity IP Internet Protocol IPv4 Internet Protocol version 4 IPv6 Internet Protocol version 6 L2TP Layer 2 Tunneling Protocol LAN Local Area Network LE...

Страница 107: ...tiation Protocol SMB Server Message Block SMS Short Message Service SNTP Simple Network Timing Protocol SSH Secure Shell SSID Service Set Identifier TCP Transmission Control Protocol TFTP Trivial File...

Страница 108: ...List of Acronyms 108 Verizon 4G LTE Router MBR1515LVW WLAN Wireless LAN WPA Wi Fi Protected Access WPS Wi Fi Protected Setup WEB GUI Web User Interface...

Страница 109: ...in the following table Feature Default Behavior Router login User login URL http 192 168 0 1 User name case sensitive admin Login password case sensitive password Internet Connection WAN MAC address U...

Страница 110: ...SK mixed mode Broadcast SSID Enabled Transmission speed Auto maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput varies Network conditions and environmental...

Страница 111: ...tion of Conformity We NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 declare under our sole responsibility that the Verizon 4G LTE Router MBR1515LVW complies with Part 15 Subpart B of FCC CFR47...

Страница 112: ...le in the USA market only channel 1 11 can be operated Selection of other channels is not possible This device and its antenna s must not be co located or operation in conjunction with any other anten...

Страница 113: ...onfiguring 82 E email notification 46 58 Ethernet broadband settings 22 F factory defaults 15 54 front panel 12 I inbound traffic allowing or blocking 66 interference 31 Internet Port LED 13 Internet...

Страница 114: ...ory defaults 15 54 restricted access 63 S security 30 showing statistics 51 signal quality 14 SMTP 46 static routes 84 status LEDs 12 97 T TCP IP network troubleshooting 102 technical support 2 time o...

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