V
X
810 R
EFERENCE
G
UIDE
137
C
HAPTER
9
Service and Support
For problems concerning your V
x
810 device, contact your local VeriFone
representative or service provider.
For V
x
810 product service and support information:
•
USA – VeriFone Service and Support Group, 1-800-VERIFONE (837-4366),
Monday - Friday, 8 A.M. - 7 P.M. EST
•
International – Contact your VeriFone representative
Product Returns
Before returning a V
x
810 device to VeriFone, you must first obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more V
x
810 devices for repair or replacement (U.S. customers only).
To return a V
x
810 device:
1
Gather the following information from the printed labels on the bottom of
each
V
x
810 device to be returned:
•
Model Name. That is, “V
x
810”.
•
Part Number (P/N). 12-digit, alphanumeric code. For example, “M281-503-
02-DMO”.
•
Serial Number (S/N). 9-digit, numeric code. For example, “303-000-040”.
Figure 37
Information Labels on Device Bottom
NOTE
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding repair or replacement of their V
x
810
devices.
Содержание DUET Vx810
Страница 1: ...VeriFone Part Number 24964 Revision B Vx810 Reference Guide ...
Страница 14: ...VX810 OVERVIEW Features and Benefits 14 VX810 REFERENCE GUIDE ...
Страница 90: ...VeriShield File Signing Tool 90 VX810 REFERENCE GUIDE ...
Страница 130: ...PERFORMING DOWNLOADS Back to Back Application Downloads 130 VX810 REFERENCE GUIDE ...
Страница 148: ...Information Messages 148 VX810 REFERENCE GUIDE ...
Страница 150: ...PORT PINOUTS COM Port 150 VX810 REFERENCE GUIDE ...
Страница 158: ...GLOSSARY 158 VX810 REFERENCE GUIDE ...