Pax Technology PRIORITY A920 Reference Manual Download

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A920 Reference

Guide

12-21-2021

V2.

Summary of Contents for PRIORITY A920

Page 1: ...A920 Reference Guide 12 21 2021 V2 2 ...

Page 2: ...to PAX in writing This document is not warranted to be error free Except as may be expressly permitted in the license agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human ...

Page 3: ...v2 2 ii A920 REFERENCE GUIDE Revision History D Vesion ...

Page 4: ...lume 15 5 6 Take a Screenshot 16 5 7 Set Screen Sleep Time 17 5 8 Replace Paper Roll 19 5 9 Cleaning the Device 20 6 Battery Information 20 6 1 Battery Location 20 6 2 Removing Battery 21 6 3 Charging Battery 21 6 3 1 Battery Charge Status 22 6 3 2 Charging Indicator 23 7 Camera 23 7 1 Camera Location 23 7 2 Taking a Photo 24 8 SIM SAM and or Micro SD Card Installation 25 9 Card Readers 27 9 1 Mag...

Page 5: ...2 Frequently Asked Questions 52 13 PAX Customer Support 53 14 Appendix A Part Number and Serial Number Keys 54 14 1 Part Number Configuration Device Types 54 14 1 1 E600 Part Number Configuration Key 54 14 2 Serial Number Definition 56 ...

Page 6: ...r hospitality environments Offering complete communications including LAN Wi Fi and 4G Cellular the A920 meets all of your customers needs in one place 1 1 Purpose This reference guide provides information about Installation Wireless Connectivity Answers to frequently asked questions Troubleshooting 1 2 Intended Audience This guide is intended for use by Software engineers who develop and maintain...

Page 7: ...ance the security and cryptography performance in devices commonly in devices needing to perform secure transactions such as payment terminals It can be used for cryptographic computation and secure authentication against smart cards or contactless EMV cards SIM Subscriber Identity Module Card A smart card that stores data GSM cellular network subscribers SSID Service Set Identifier The name for a...

Page 8: ...ber SN Model code Sequence number If the length of SN 8 then the length of Model Code 2 and contains ASCII 0 9 A Z but without O I the length of the Sequence number 6 and contains ASCII 0 9 If the length of SN 10 then the length of Model Code 3 and contains ASCII 0 9 the length of the Sequence number 7 and contains ASCII 0 9 2 2 Serial Number Location 2 3 Part Number Location 8 9 4 8 9 4 ...

Page 9: ... The IMEI International Mobile Equipment Identity is a unique number for identifying a device on a mobile network It has 15 digits and is assigned to every GSM phone CDMA devices have a MEID number 1 Select Settings 2 Scroll down and select About device ...

Page 10: ...v2 2 5 A920 REFERENCE GUIDE 3 Select Status 4 Scroll down to view the IMEI number ...

Page 11: ...ns Wi Fi 4G Cellular Display 5 IPS Color Display 720 x 1280 pixels Capacitive touchscreen Audio Built in Speaker maximum volume of at least 80dB at 10cm supports WAV WMA RAW and MP3 audio is synchronized with video Camera Dual Cameras 5MP front camera 0 3 MP for 1D 2D code scanning Card Slots 3 x SAM 1 x SIM Ports Micro USB Operating Environment Temperature 10 C 50 C Humidity 5 96 without condensa...

Page 12: ...v2 2 7 A920 REFERENCE GUIDE 3 2 Side Views The following images point out the various hardware features of the A920 Front View Contactless Area MSR Front Facing Camera WŽǁĞƌ ƵƩŽŶ EMV Reader LCD Screen ...

Page 13: ...v2 2 8 A920 REFERENCE GUIDE Back View Rear 5 MP Auto Focus Camera POGO Pin Connectors ĨŽƌ KƉƟŽŶĂů ƚĂŶĚ ĂƩĞƌǇ ŽǀĞƌ WƌŝŶƚĞƌ ZŽůů ĂƚĐŚ ĂƩĞƌǇ ŽǀĞƌ ĂƚĐŚ ...

Page 14: ...v2 2 9 A920 REFERENCE GUIDE Left Side View Right Side View Micro USB Volume Down Volume Up WŽǁĞƌ ƵƩŽŶ ...

Page 15: ... intended to demonstrate how to utilize the basic operations of the A920 5 1 AC Power Connection The A920 can be powered in two ways 1 Plug the power supply and cord into the Micro USB port 2 Seat the A920 on the optional L920 a charging base with ports Please Note Connecting the power source before all other cables are connected may result in damage to the terminal and or connected devices Discon...

Page 16: ...v2 2 11 A920 REFERENCE GUIDE 5 2 Power ON OFF Power ON 1 Press and hold the power button on the right side of the device for 3 5 seconds WŽǁĞƌ ƵƩŽŶ WŽǁĞƌ ƵƩŽŶ ...

Page 17: ...v2 2 12 A920 REFERENCE GUIDE Power OFF 1 Press and hold the power button on the right side of the device for 3 5 seconds 2 When prompted select Power Off WŽǁĞƌ ƵƩŽŶ ...

Page 18: ...v2 2 13 A920 REFERENCE GUIDE 5 3 Reboot Device 1 Press and hold the power button on the right side of the device for 3 5 seconds 2 When prompted select Reboot WŽǁĞƌ ƵƩŽŶ ...

Page 19: ...v2 2 14 A920 REFERENCE GUIDE 5 4 Adjust the Display Brightness 1 Select Settings 2 Next select Display ...

Page 20: ...heel left or right to adjust the brightness level of the screen 5 5 Adjust the Volume There are two ways to adjust the volume 1 Press the button on the right side of the device to raise the volume and or press the volume on the left side of the device to decrease the volume Volume Up Volume Down ...

Page 21: ...ce Settings locate and select Sound notification to adjust the device s Media Volume Alarm Volume and Ring Volume 5 6 Take a Screenshot 1 Press and hold both the power button and the volume down button at the same time WŽǁĞƌ ƵƩŽŶ sŽůƵŵĞ ŽǁŶ ...

Page 22: ...v2 2 17 A920 REFERENCE GUIDE 5 7 Set Screen Sleep Time 1 Select Settings 2 Select Display ...

Page 23: ...v2 2 18 A920 REFERENCE GUIDE 3 Select Sleep 4 Select the desired sleep time and tap Save ...

Page 24: ... roll according to the diagram inside ensure that the paper is coming out from the top of the roll 3 Pull approximately 6 of paper from the roll and then press the paper hatch closed until it snaps into place Tear any excess paper up and away from the device at a 45 degree angle Receipt Paper Hatch ...

Page 25: ...920 comes with a 5V 5250mAH battery 6 1 Battery Location The battery is located at the back of the A920 WARNING Do not use industrial strength or abrasive cleaner as it may damage or scratch the device CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment In a domestic environment this product may ca...

Page 26: ...to unlatch and remove it from the device 6 3 Charging Battery The A920 will charge the battery until 100 full and then it will stop charging to avoid damage to the battery If the battery is running low often please check the following for background usage Brightness Vibration and Power Saving Mode Location Services Apps and Notifications Wi Fi R39249 Li ion 00 ...

Page 27: ...US There are two ways to check the battery s charge status 1 In the top right corner of the screen the A920 s battery icon will show at what percentage the battery is charged 2 In the device settings the Battery option will show the device s charge status ...

Page 28: ... charging a lightning bolt will display inside the battery icon and an upward fill pattern will continuously display 7 Camera The A920 comes with dual cameras a 0 3 MP fixed focus front camera and a 5MP auto focus rear camera 7 1 Camera Location Front Facing Camera Rear Facing Camera ...

Page 29: ...v2 2 24 A920 REFERENCE GUIDE 7 2 Taking a Photo 1 Select Camera 2 Tap the camera view icon at the top of the screen to select the desired camera view ...

Page 30: ...920 REFERENCE GUIDE 3 Tap the Camera icon at the bottom of the screen to take a photo 8 SIM SAM and or Micro SD Card Installation 1 Slide the battery hatch tab to the right to unlock and remove the battery cover ...

Page 31: ...th adapter into its correlating card slot with the contacts facing upwards and the clipped corner of the card facing forward and to the right Please Note The A920 only supports size 2ff SIM cards for Micro or Nano SIM cards a spacer must be used R39249 Li ion 00 SAM1 SAM2 SIM2 SAM2 SIM1 SAM3 SD TF SIMCARD SAM1 SAM2 SIM2 SAM2 SIM1 SAM3 SD TF SIMCARD ...

Page 32: ...ontactless Card Reader 9 1 Magnetic Stripe Reader The Magnetic Stripe Reader MSR is located at the top of the device The reader includes triple track reading and bidirectional reading The card reader slot is also illuminated with an RGB LED indicator To use the MSR swipe the card from either left to right or right to left with the magnetic stripe facing away from the front of the terminal ...

Page 33: ...ludes an EMV card reader at the bottom of the device To use the EMV card reader insert the card fully into the reader with the metallic contacts facing up and towards the device Make sure that the card is fully inserted into the card reader while reading the card ...

Page 34: ...ork and Internet access Wi Fi is a wireless computer network that links two or more devices using wireless communication to a local area network LAN within a limited area such as a store or office building Available access types of Wi Fi on the A920 are DHCP Static IP Manual Static IP and Manual Proxy The following sections include step by step procedures for setting up each of these communication...

Page 35: ...v2 2 30 A920 REFERENCE GUIDE 1 Select Settings and input the device password when prompted 2 Slide the Wi Fi tab to the right to enable Wi Fi ...

Page 36: ...v2 2 31 A920 REFERENCE GUIDE 3 Select Wi Fi and then select desired network Input the network password when prompted 4 Select Connect ...

Page 37: ...A920 supports Static IP setup for network and Internet access Static IP addresses allow network devices to keep the same IP address all the time instead of automatically assigning IP addresses such as in a DHCP setup 1 Select Settings 2 Select Wi Fi ...

Page 38: ...v2 2 33 A920 REFERENCE GUIDE 3 Select desired network and input password 4 Select Advanced Options ...

Page 39: ...v2 2 34 A920 REFERENCE GUIDE 5 Scroll to select IP Settings 6 Select Static from the IP Settings drop down menu ...

Page 40: ...DNS 2 Tap Connect when done 10 3 Manual Static IP If the broadcast SSID is disabled on an access point the terminal will not display the SSID under available Wi Fi network listings In this case it is necessary to manually configure the terminal for Static IP connection types 1 Select Settings ...

Page 41: ...v2 2 36 A920 REFERENCE GUIDE 2 Select Wi Fi and slide the Wi Fi toggle right to turn on 3 Tap the three vertical dots in the top right corner ...

Page 42: ...v2 2 37 A920 REFERENCE GUIDE 4 Select Add network 5 Enter the case sensitive Network SSID when prompted ...

Page 43: ...v2 2 38 A920 REFERENCE GUIDE 6 Select the security type from the pull down menu Selections include WPA WPA2 PSK 802 1 x EAP FT PSK FT EAP WAPI PSK WAPI CERT 7 Select Advanced options ...

Page 44: ...v2 2 39 A920 REFERENCE GUIDE 8 Under the IP settings drop down menu select Static 9 Enter the IP address Gateway Network prefix length DNS 1 and DNS 2 Once all fields have been entered select SAVE ...

Page 45: ...ternet requests for the A920 are processed By connecting through the server the A920 sends its requests to the server which in turn processes the request and then returns the response to the A920 In this way the server acts as an intermediary between the A920 and the Internet 1 Select Settings 2 Select Wi Fi and slide the Wi Fi toggle right to turn on ...

Page 46: ...v2 2 41 A920 REFERENCE GUIDE 3 Tap the three vertical dots in the top right corner 4 Select Add network ...

Page 47: ... 42 A920 REFERENCE GUIDE 5 Enter the case sensitive Network SSID when prompted 6 Select the security type from the pull down menu Selections include WPA WPA2 PSK 802 1 x EAP FT PSK FT EAP WAPI PSK WAPI CERT ...

Page 48: ...v2 2 43 A920 REFERENCE GUIDE 7 Select Advanced options 8 Under Proxy select Manual ...

Page 49: ...v2 2 44 A920 REFERENCE GUIDE 9 Enter the Proxy hostname Proxy port and Bypass proxy 10 Scroll down to IP settings and select Static ...

Page 50: ... communication For the terminal to communicate with the host or to download applications the terminal communications method must be configured properly Please consult your cellular carrier for additional configuration questions Please Note The A920 may come with the SIM card already installed 4G communication will not work if the device is setup for either Wi Fi or LAN communications at time of 4G...

Page 51: ...stall SIM card Please see SIM SAM and or Micro SD Card Installation on page 25 for SIM card installation instructions 2 After installing an activated SIM card the device will display a SIM notification Select SET 3 Slide the highlighted toggle right to enable SIM card ...

Page 52: ...v2 2 47 A920 REFERENCE GUIDE 10 5 2 CELLULAR SETUP MANUAL 1 Select Settings 2 Select Data usage ...

Page 53: ...v2 2 48 A920 REFERENCE GUIDE 3 Slide the highlighted toggle right to enable cellular data 4 Return to the main settings menu and select More ...

Page 54: ...CE GUIDE 5 Select Cellular networks 6 Select the network APN to connect Please Note If the device is not automatically detecting the network select the sign in the top right hand side of the APNs menu to add a new network ...

Page 55: ...al counterpart While the L920 BC acts as a charging base only the L920 BM is multi functional charging base with integrated ports that support LAN USB RS232 and Micro USB connections 11 1 L920 BC Connection 1 Plug the provided A920 power cable and supply into the L920 BC charging port and then route the cable through the cable guides at the bottom of the base 2 Gently place the A920 into the base ...

Page 56: ...e Please Note When Ethernet connection is supplied through the base the A920 will automatically switch its data communication to the Ethernet connection through the base Do not shake or vibrate either the base or the terminal when the A920 is seated on the base This could interrupt data connection between the base and terminal and or charging For more details on part numbers and or shipping inform...

Page 57: ...iguration Device Types All PAX device part number keys and their corresponding definitions are configured by device type For an in depth breakdown of each device type s part number configuration and corresponding definitions please see the Part Number Breakdown page on Confluence A1 1 E600 PART NUMBER CONFIGURATION KEY PAX Product Naming Convention A Series Device Type Devices POS A Series IM10 IM...

Page 58: ...A920 REFERENCE GUIDE v2 2 53 1 PAX Product Naming Convention Traditional only ...

Page 59: ...ber 6 and contains ASCII 0 9 If the length of SN 10 digits then the length of Model Code 3 and contains ASCII 0 9 the length of the Sequence number 7 and contains ASCII 0 9 When a Product has had more devices manufactured than can be supported by its number of digits a new model number will be established Example 1 D180 SN 64999999 evolved to 6A000001 2 SP30 SN 30999999 evolved to 3A000001 ...

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