VEMCO - VR2W Manual
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4.
Is the BTH.INF file missing? This driver information file is a standard part of the Windows system,
however some computer manufacturers rename or delete it to force customers to use a particular set of
Bluetooth®
drivers. This file should be located at C:\windows\inf\BTH.INF. If it is not present, then it
may have been renamed to C:\windows\inf\BTH.BAK. Simply rename this file by replacing .BAK with
.INF and rerun the VUE driver installation.
5.
Remove the
Bluetooth
adapter and re-insert it. When laptops go into sleep mode and then re-awakened,
the connection between VUE and Bluetooth is not re-established. The Blue LED on your Bluetooth
adapter will flash when connected to VUE.
6.
Windows occasionally keeps
Bluetooth
Devices open in the Control Panel which interrupts VUE
communication. Open the Control Panel. If your Control Panel is set to Classic View, select
Bluetooth
Devices. If your Control Panel is set to Category View, select Network & Internet Connections category,
then
Bluetooth
Devices. If a VR2W is listed there, highlight it, remove it and try communicating to VUE
again.
7.
Though quite rare, laptops with an internal Bluetooth adapter can sometimes interfere with the VEMCO-
supplied
Bluetooth
USB adapter. If this is the case, you have to disable your laptop’s onboard Bluetooth
adapter under the Windows’ Device Manager. You will require administrator access to your laptop in
order to disable devices.
To access the Device Manager when the Control Panel is in Classic View, select System, then Hardware,
then Device Managers and then
Bluetooth
Radios. To access the Device Manager when the Control Panel
is in Category View, select Performance & Maintenance, then System, then Hardware, then Device
Managers and finally
Bluetooth
Radios.
Highlight any radio devices other than VEMCO devices and select
Disable
under the
Action
menu.
Do
not disable the Microsoft Bluetooth Enumerator.
Remove the VEMCO
Bluetooth
adapter from the
USB port and reinsert it. Only the VEMCO Adapter and Microsoft Bluetooth Enumerator should appear
under
Bluetooth
Radios (all others must be disabled). Bluetooth Device (Personal Area Network) #3 and
Bluetooth Device (RFCOMM Protocol TDI) #3 will appear under Network adapters.
8.1.2
I cannot connect to my VR2W receiver
First confirm that your
Bluetooth
connection between VUE and your VR2W receiver is functional. If this
Bluetooth
connection is functioning correctly, try replacing the VR2W battery in the VR2W with a new
battery. If you are still unable to communicate with the unit, please contact VEMCO to receive RMA
information and send the unit back to VEMCO for assessment/repair.
8.1.3
These detected ID’s don’t belong to me
We would be very pleased to help connect you with the owners of any unknown IDs. Please send a list of the
unknown ID’s and all associated receiver .vrl files to the VEMCO support team. VEMCO will first review
the data to identify false detections and provide you with a false detection report. Then we’ll contact the tag
owners for all the valid detections and request that they contact you directly. Please indicate if you are
willing to release your email address.
