Notice
Veeder-Root makes no warranty of any kind with regard to this publication, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Veeder-Root shall not be liable for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this publication.
Veeder-Root reserves the right to change system options or features, or the information contained in this publication.
This publication contains proprietary information which is protected by copyright. All rights reserved. No part of this publication
may be photocopied, reproduced, or translated to another language without the prior written consent of Veeder-Root.
Contact Red Jacket Technical Support for additional troubleshooting information at 800-323-1799.
DAMAGE GOODS/LOST EQUIPMENT
Thoroughly examine all components and units as soon as they are received. If any cartons are damaged or missing, write a
complete and detailed description of the damage or shortage on the face of the freight bill. The carrier's agent must verify the
inspection and sign the description. Refuse only the damaged product, not the entire shipment.
VR must be notified of any damages and/or shortages within 30 days of receipt of the shipment, as stated in our Terms and
Conditions.
VEEDER-ROOT’S PREFERRED CARRIER
1.
Fax Bill of Lading to V/R Customer Service at 800-234-5350.
2.
Call V/R Customer Service at 800-873-3313 with the specific part numbers and quantities that were received damaged or
lost.
3.
VR will file the claim with the carrier and replace the damaged/missing product at no charge to the customer. Customer
Service will work with production facility to have the replacement product shipped as soon as possible.
CUSTOMER’S PREFERRED CARRIER
1.
Customer files claim with carrier.
2.
Customer may submit a replacement purchase order. Customer Service will work with production facility to have the
replacement product shipped as soon as possible.
3.
If “lost” equipment is delivered at a later date and is not needed, VR will allow a Return to Stock without a restocking fee.
4.
VR will NOT be responsible for any compensation when a customer chooses their own carrier.
RETURN SHIPPING
For the parts return procedure, please follow the instructions in the “General Returned Goods Policy” pages of the “Policies and
Literature” section of the Veeder-Root North American Red Jacket Mechanical Products Price Book. Veeder-Root will not accept
any return product without a Return Goods Authorization (RGA) number clearly printed on the outside of the package.
©Veeder-Root 2017. All rights reserved
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