• Check the contents panel on the box to make sure the part is included
with your vacuum cleaner.
• Check the battery is inserted correctly into the vacuum cleaner.
• The battery may not be charged. Go to ‘Getting Started’.
• The terminals on the battery and vacuum cleaner may be dirty. Go to ‘Lets talk technical’.
• Battery might be too hot, remove and allow to cool for 1 hour.
• The vacuum cleaner has overheat protection which will cut the machine out. If this
has happened, switch off the vacuum cleaner. Remove and empty the dirt container
and check for blockages. Clean the filters and allow the vacuum cleaner to cool for
approximately 1 hour (if you have washed the filters you will need to wait 24 hours for
the filters to fully dry before putting them back into the vacuum cleaner).
• The dirt container may not be correctly fitted, remove the dirt container from the
vacuum cleaner and check it’s assembled correctly, refit ensuring it’s locked into place.
• The separator is not correctly fitted. Go to ‘Taking care of your machine’.
• The filters may be clogged, clean the filters. Go to ‘Taking care of your machine’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care of
your machine’.
• The brush on the Powered Head has not been activated. Go to ‘using your machine’.
• There maybe a blockage in the reach wand. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’.
• Check the battery charger is plugged in. Go to ‘Getting started’.
• Check the battery is inserted correctly into the handheld. Go to ‘Getting started’.
• The terminals on the battery and vacuum cleaner may be dirty. Go to ‘Lets talk technical’.
Solution
Problem
Is there an accessory
missing?
Why does my vacuum
cleaner have no power?
Why isn’t the light on
the vacuum cleaner
lit when the battery
is charging?
Why won’t the vacuum
cleaner pick up?
What to do if it goes wrong
Why won’t the
brushbar turn?
• The brushbar has not been activated. Go to ‘using your machine’.
• The Powered Head/brushbar may be obstructed. Go to ‘Let’s talk technical’.
Why is dust escaping
from the vacuum?
• The filters may be clogged, clean the filters. Go to ‘Taking care of your machine’.
• The separator may be clogged, clean the separator. Go to ‘Taking care of your machine’.
• Exhaust filter may be miss-assembled. Go to ‘Taking care of your machine’.
†
Registration required. Terms and conditions apply, see vax.co.uk for details.
††
1 year guarantee on battery.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
Getting in touch
