Variquest Perfecta 3600STP, Руководство пользователя

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VariQuest
®
Perfecta™ 3600STP
User’s Guide 6-69
Troubleshooting Data Communication Issues
If you install the HP software a second time, the installer may
create a second version of the printer driver in your Printers or
Printers and Faxes folder. If you have difficulties printing or
connecting to the printer, make sure the correct version of the
printer driver is set as the default.
1. Click
Start > Settings then click Printers or Printers and
Faxes .
- or -
Click Start > Control Panel , then double-click Printers .
2. Right-click the printer icon, then click Properties > Document
Defaults , or Printing Preferences .
3. On the Ports tab, look for a port in the list with a checkmark.
The version of the printer driver that is connected wirelessly
has
Standard TCP/IP Port as the Port description next to the
checkmark.
4. Right-click the printer icon for the version of the printer driver
that is connected wirelessly, and select Set as Default
Printer .
5. Try restarting the HP Network Device Support service.
a. Delete any print jobs currently in the print queue.
b. On the desktop, right-click
My Computer or Computer ,
then click Manage .
c. Double-click Services and Applications , then click
Services .
d. Scroll down the list of services, right-click HP Network
Devices Support , then click Restart .
e. After the service restarts, try using the printer over the
network again.
Note: If you are able to use the printer over the network, your
network setup was successful.
Note: If you still cannot use the printer over the network, or if you
have periodic problems in doing so, your firewall may be interfering,
or there may be a problem with your network configuration or
router. Contact the person who set up your network or the router
manufacturer for help.
Wireless Network Issues
Problem Suggested Action