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WARRANTY PROCEDURE

WARRANTY - II

090189-OP_r0 (JUNE-2022)

VANAIR MANUFACTURING, INC.

(844) VAN-SERV • www.vanair.com

Cap•Start Hydraulic-Driven

12V/24V • Battery Starter • Charger

lem based on the information provided by
the customer, and attempt to return the
unit to service as quickly as possible.

If the unit cannot be returned to service,
and Vanair determines this matter is a
warranty issue, the Service Technician
will assign an RMA (Return Material Au-
thorization) number that will provide for
the return of the item to Vanair for anal-
ysis and a

nal determination as to the

item’s warranty status.

NOTE

The RMA number must be placed on the outside

of the package being returned.

Warranty Claims are solicited via a Return
Material Authorization (RMA) Form. This
form can be obtained via download from
the web site, or requested directly from
the Vanair Service Department:

Once a current form has been obtained, fol-
low the instructions given on the form to

ll in

the information needed. This form is used for
the purpose of soliciting a warranty case. All
of the

eld information except for the bottom

section block

elds, which includes Dispo-

sition of Goods, Noti

cations and Additional

Notes, will be required.
Customers have 30 days after the RMA num-
ber is issued to return the item. If the part is
not returned within this period, the RMA is
void and any claims will be denied.

NOTE

All labor claims or invoices must be approved

by the Vanair Warranty Administrator prior

to starting repair work along with the cost of

the repair. All paper work associated with the

returned item and warranty repair cost must

reference the RMA number issued against the

part, and be forwarded to Vanair within 30 days

of the completion of work.

Before sending a warranty part to a customer,
Vanair will need a P.O. or credit card number to
cover the cost of the part and shipping. After the
part is analyzed and deemed to be covered under
warranty, Vanair will issue credit to the customer.
All parts eligible for warranty must have the RMA

number on the invoice at the time of purchase.
No items can be returned “freight collect”. Freight
costs will be addressed at the time the claim is
closed. The customer pays any additional costs
for warranty parts delivered through expedited
services (i.e., Next Day, Second Day).

IMPORTANT

VANAIR WILL NEVER ACCEPT ANY INVOICES

FOR PARTS RETURNED: ANY PARTS RE-

TURNED VIA INVOICE WILL BE RETURNED

FREIGHT COLLECT: NO PARTS ARE TO BE

RETURNED FREIGHT COLLECT!

Vanair Mfg., Inc. strives to continuously improve
its customer service. Please forward any ques-
tions, comments, or suggestions to Vanair Ser-
vice:

Vanair Manufacturing, Inc.

10896 West 300 North

Michigan City, IN 46360

Telephone (toll free): (800) 526-8817

Service (toll free): (844) VAN-SERV