www.valoya.com
+358 10 2350 300
Version 2021.2
Warranty & Claims
WARRANTY
CLAIMS
Products are covered by a limited warranty. Warranty starts from date of installation, but latest 3 months from
the delivery date.
The warranty offered is “Return-to-Base”, meaning suspected faulty items shall be returned to Valoya for fault
and warranty validation before any repair or replacement can be agreed.
Valoya warrants that each Product will be free from defects in material and workmanship for the duration of the
warranty period as long as the products are installed and used in accordance with our published specifications
and recommendations.
Warranty shall be void in the event any repairs or alterations not duly authorized by Valoya in writing are made
to the Product by any person.
Before returning a suspected faulty item, please contact Valoya
(www.valoya.com/support)
to give details of
the issue and obtain a Return Material Authorization (RMA) reference number. Please be prepared to provide
the following information about the issue:
• Product model information (e.g. B200 NS1).
• Product serial number plus YF or XF code.
• Quantity showing problems.
• Detailed problem description.
• Photograph or video showing the issue (if possible).
• Installation / invoice date (if known).
After receiving an RMA number, Products should be suitably packed and the package or shipping paperwork
clearly marked with the RMA number. Returns received without an RMA reference number may be rejected.
Valoya will inspect the returned items to validate fault and warranty validity. If Valoya determines to its satisfaction
that warranty is valid, Valoya will repair or replace the Product with one of similar age. Where a warranty claim
is justified, Valoya will pay for the return freight expenses for repaired or replaced items. Valoya reserve the
right to invoice for returning Products that are not found to be defective, or do not comply with the terms of this
warranty, together with associated freight, testing and handling costs.
* Above is a summary of our warranty and claim policy. For full details please see: www.valoya.com/
warranty.
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