7. WARRANTY AND SERVICE
Information for the customer
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a
heateam
service
engineer or a CORGI registered installer.
You must register your heater with
heateam
, the service division of Baxi Heating UK
Limited, either by completing and returning the registration card or calling our free
telephone registration line on
0800 032 72 44.
Our promise to you
If you experience a fault with your new heater, we aim to provide a safe and high
quality repair service supported by our dedicated national network of highly skilled
engineers. Nothing in this warranty will affect your statutory rights.
What you need to do if you experience a problem with the operation of the heater;
Read section 5 of this guide “Cleaning and maintaining the heater”. If the problem
cannot be resolved simply call our service division
heateam
on
08706 090 081
to book an engineer visit or for any general advice that you may need.
Our contact centre is open Monday to Friday 8am – 6pm, weekends and Bank
Holidays 8.30am – 2pm, excluding Christmas Day and New Years day.
When calling
heateam
, it would be helpful if you could have the following information
to hand:-
1.
Heater serial number.
2.
Heater brand and model number.
3.
Date of installation.
4.
Proof of purchase (If you do not have the heater serial number)
Note; details 1 – 3 can be found on the last page of this guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
Page 17
INSTALLER AND OWNER GUIDE
©
Baxi Heating U.K. Limited 2008.
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