VADE RETRO TECHNOLOGY, SASU Au capital de 268 831
€
3 avenue Antoine Pinay, Parc d'activité des 4 vents, 59 510 HEM – France – RCS Rbx – Tourcoing - 509 568 416
10C 1V2 01/11 FR
62
17
FAQ
Tailored Vade Retro Technology support
The instructions in this chapter will give you an idea of the majority of issues encountered and their
solutions. If you do not find your solution in this FAQ, please contact Vade Retro Technology support
at the following e-mail address:
.
What if an unwanted message has not been blocked?
If an unwanted e-mail goes through the MailCube filters and arrives in the user’s inbox, this means
that the difference between this message and a legitimate one is extremely thin. In this case,
MailCube will evaluate the danger of this message as negligible or even nonexistent and considers in
this case that it is less important to receive spam than to not receive a relevant message.
Please inform us whenever you receive unwanted e-mail by sending it as an e-mail attachment to
.
Our experts will analyze such messages in detail and therefore optimize our filter engine.
What if a message is blocked by mistake?
Very rarely, a legitimate e-mail can be blocked in user account. Many reasons can lead to this
situation: the reputation of the sending server, the message format or its contents. It is therefore not a
malfunction of Vade Retro’s filter but rather a safety action against a message with doubtful
characteristics.
In this case, the user can choose to release the message from the user’s account to be delivered
within his messaging system.
To view the contents of a message, the user can double-click on it in his personal area. If he wishes to
release it, he can simply select this message and click on “release”.
Two other buttons are available: “release all messages from same user” or “release all messages from
same domain” allowing white lists of addresses or domains to be built.
The user can decide to select several messages to release them at the same time.
How do I access user accounts from outside my network?
MailCube allows you to access your user account from inside and outside your network. For this
access to be functional, you must define – in the network configuration interface – a public device
name at the DNS level.
After this, in the general settings for user account, tick “use configured server name” and the link in
user account reports will be accessible from inside as well as outside.