PROBLEM
SOLUTION
The SteamHERO powers ON after
plugging into the electrical outlet
and then turns OFF
This is normal:
Ø
Push the ON/OFF Button on the console to power ON the SteamHERO
Does not turn on when the power
button is pushed
The SteamHero should be the ONLY appliance plugged into the electrical
outlet:
Ø
Check the fuse box for tripped circuit breaker
Ø
Extension cord must meet the following requirements:
Ø
12-gauge 15AMP rated or higher
Ø
25 ft. max length
Alarm is activated
during warm-up
Refill the steam reservoir tank.
Ø
If tank is full, remove black hose on the side of the reservoir tank. Water
should be dripping from the hose. Replace hose and push ON/OFF button
on the console to restart the pump
Ø
If tank is full, then remove fill cap and see if the pick-up hose is
submerged
Ø
Push the ON/OFF button on the console to restart the pump
Alarm sounds
during use
The SteamHero is out of water:
Ø
Refill both the steam and extraction reservoir tanks
Ø
Push the ON/OFF button to reset
No vacuum suction
The collection tank is dirty or full.
Ø
Check hose for foreign objects
Ø
Check and replace filter
No steam when squeezing trigger:
Check the hose connection
Ø
Is the “lock” activated on the hose handle?
Ø
Adjust Steam Pressure Knob on front of SteamHERO
No water is released during
extraction
Check the spray nozzle for mineral build up
Ø
Descale as needed to remove (see manual for instructions)
Error Codes:
Will show on console screen
01 – Refill Steam tank
02 – Refill Extraction tank
03 – Boiler did not refill
05 - Descale boiler
08 - Replace anti-scaling filter
10 – Service required
11
Troubleshooting
