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SERVICE AND SUPPORT
Many issues can be resolved by calling our service center at
(817) 888-8313
/ Monday-Thursday 9-5 p.m.
CST, and Friday 8-12 p.m.
WARRANTY
Your steamer comes with a warranty which becomes effective on the date of purchase from US STEAM and is
granted to the initial customer and is nontransferable. Any claims under this warranty must be made before the
end of the applicable warranty period.
Your steamer is warrantied for a period of 1-year from original date of purchase for defective material, parts,
and workmanship. The warranty EXCLUDES accessories, attachments and normal wear parts, when used in
accordance with operating instructions under normal and reasonable use.
During the term of the warranty, all labor and parts to place your product in proper operating condition will be
a covered service. You have an EXTENDED warranty covering 2 additional years for defective boiler or
heating element. Extended warranty does not include labor cost and return shipping. US STEAM’s
responsibility is limited to repair, replacement, credit or refund, any of which may be selected by US STEAM
at its sole discretion.
The limited warranty covers only defects arising from normal use and does not include malfunctions or
failures arising from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and
instructions, depletion of consumables, acts of nature, or damage caused by repairs where such repairs were
made without US STEAM’s express approval.
Warranty is Void:
Ø
Damage due to misuse, abuse, negligence, and normal wear related to the product usage
Ø
Any repair or attempted repairs outside of the US STEAM Service Center will void all warranties
Ø
Lack of proper maintenance or use not in accordance with the provided instructions and/or owner’s manual
Ø
Disassembly or attempted disassembly of your steamer
Ø
If the steamer is designated for residential but utilized in a commercial application
Ø
Using an improper electrical source such as using an extension cord that is not at least
12 gauge / 15AMP
rated or higher extension cord
Ø
Adding chemicals or cleaning solution to the boiler or reservoir tank
Ø
Parts subject to wear and tear not determined defective or items such as O-rings, brushes, hoses, accessories
GOVERNING LAW, JURISDICTION AND COSTS
All disputes arising out of or related to the warranty shall be governed by the laws of the State of Texas. In the
event the customer and US STEAM® LLC are unable to resolve any customer dispute, and any collection
action, suit, or other judicial proceeding is commenced, the prevailing party in any such action, suit, or
proceeding shall be entitled to recover any cost and attorney fees incurred.
All repairs must have an RMA.
RMA’s can be requested from the website:
Steps for Repair:
1. Request RMA.
2. RMA number will be emailed along with a shipping label.
3. Box up your steamer and include Repair Form.
4. Go to FedEx for drop off.
5. DO NOT SEND IN A REPAIR WITHOUT AN RMA.
Warranty & Repair
