Support Resources
If you have not fixed your problem after trying the
suggestions in the “Troubleshooting” section, you can
receive additional help via one of these
convenient resources:
World Wide Web
Contains useful product information, documents, and
manuals. Log on to:
http://www.usr.com/support
Internet FTP
ftp://ftp.usr.com
Are you still having problems?
1) Call the dealer who sold you the modem
The dealer may be able to troubleshoot the problem over the
phone or may request that you bring the modem back to the
store for service.
2) Call the U.S. Robotics Technical Support
Department
Technical questions about U.S. Robotics modems can also be
answered by technical support specialists.
In the United States and Canada
(801) 401-1141
9:00 A.M. - 5:00 P.M. CST Monday - Friday
Automated service is available 24 hours a day, 7 days a
week. Be sure to have your serial number and your model
number readily available. Your model number is 5699.
U.S. Robotics also staffs its own fee-based 900 number for
immediate assistance. These lines are staffed from:
9:00 A.M. - 5:00 P.M. CST Monday - Friday
No-Hold line: (900) 555-USR1
For a no-hold call, a $2.50 per minute (price subject to change
without notice) will appear on your local phone bill. You must
be 18 or older or have parental permission. (Service available
in the U.S. only.)
Manufacturer’s Declaration of
Conformity
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173-5157
U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15, Class B:
Operation is subject to the following conditions:
1) this device may not cause harmful electromagnetic
interference, and
2) this device must accept any interference received including
interference that may cause undesired operations.
This equipment complies with Part 15 for Home and Office use.
Caution to the User:
The user is cautioned that any changes or modifications not
expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Part 68:
This equipment complies with FCC Rules Part 68. Located on the
bottom of the modem is the FCC Registration Number and Ringer
Equivalence Number (REN). You must provide this information to
the telephone company if requested.
The REN is used to determine the number of devices you may
legally connect to your telephone line. In most areas, the sum of
the REN of all devices connected to one line must not exceed five.
You should contact your telephone company to determine the
maximum REN for your calling area.
This equipment may not be used on coin service provided by the
telephone company. Connection to party lines is subject to
state tariffs.
An FCC compliant telephone cord and modular plug are provided
with this equipment, which is designed to connect to the
telephone network or premises wiring using a Part 68 compliant
compatible jack. See installation instructions for details. This
equipment uses the following USOC jacks: RJ-11C.
UL Listing/CUL Listing
This information technology equipment is UL-Listed and CUL-Listed
for use with UL-Listed personal computers that have installation
instructions detailing user installation of card accessories.
Fax Branding:
The Telephone Consumer Protection Act of 1991 makes it unlawful
for any person to use a computer or other electronic device,
including fax machines, to send any message unless such
message clearly contains in the margin at the top or bottom of
each transmitted page or on the first page of the transmission, the
date and time it is sent, an identification of the business or other
entity, or other individual sending the message, and the
telephone number of the sending machine or of such business,
