Warranty
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United Spa Controls One Year Limited Warranty
United Spa Controls warrants, to the original purchaser, the spa control equipment against defects in
materials or workmanship for a period of fourteen months from date of manufacture. The obligation
of this warranty shall be limited to repairing or replacing the part, which in the opinion of the company
shall be proved defective in materials or workmanship. This limited warranty does not include the
limitations described below.
Limitations of Coverage:
This warranty does not cover failures due to: damage, freezing, power
failure, power reduction, unusual atmospheric conditions, rust or corrosion, repairs necessary because
of operator negligence, improper re-packaging, and damage incurred in shipping. This warranty does
not cover thermostat calibration, plumbing, and expendable items (gaskets, o-rings, filter cartridges).
Acts Invalidating Warranty:
This warranty shall be invalid if this equipment has been subjected
to alterations, misuse or abuse, improper water chemistry, improper handling, improper installation,
repairs (or attempted repairs) which in United Spa Controls’ judgment adversely affects the product’s
performance/reliability, or if the equipment is used for commercial purposes (used for other than single
family household purposes). Misuse and abuse shall include application, installation, or operation
outside of the environment and limitations for which it was designed. This warranty shall also be
invalid if the spa equipment is damaged by earth or ground fill movement, fire, flood, wind, lightning,
by act of God, accident, or by intentional, reckless, or negligent acts of any person.
Warranty Performance:
All warranty service and/or replacement of parts must be performed by an
individual or service company that has been authorized by United Spa Controls. If within the warranty
period, any such products shall prove defective, it shall be replaced at United Spa Controls’ option as
follows: 1) The original retail purchaser shall first contact the point of purchase or the installing dealer,
as soon as possible after discovery of the defect, but in no event later than the expiration date of this
warranty. Processing claims should be initiated by the point of purchase or the installing dealer. 2)
A Return Merchandise Authorization (RMA) form must be completed and submitted to United Spa
Controls by the point of purchase or the installing dealer. 3) United Spa Controls will issue an RMA
for eligible items that are not out of their warranty period. 4) Defective items may then be packaged
along with note that contains the issued RMA number and return shipping information in a box marked
with the issued RMA number and shipped to: United Spa Controls, 5614 E La Palma Ave, Anaheim,
CA 92807. The customer must pay for all shipping charges and no product shall be returned to
United Spa Controls without prior consent. 5) After receipt of the products, supporting documents,
and verification of the nature and cause of the defect, United Spa Controls will replace or repair the
defective product or issue warranty credit for eligible items at United Spa Controls’ option.
Removal charges, re-installation charges, any other associated labor, and freight charges to and
from United Spa Controls of the failed part shall be the purchaser’s responsibility. Any warranty
replacement or repair shall be subject to the terms and condition of this warranty for the remainder
of the original period of coverage. United Spa Controls reserves the right to inspect any malfunction
or defect on location.
Disclaimers, Legal Remedies:
This warranty is limited and shall be in lieu of all other warranties,
expressed or implied, including but not limited to, any implied warranty or merchantability or fitness
for a particular purpose. There are no other warranties that extend beyond the description of the face
hereof. In no event shall United Spa Controls be liable for labor or material charges in connection with
removal or replacement of the defective products. United Spa Controls is not liable for the incidental
or consequential damages, loss of profit, loss of time, inconvenience and incidental expenses. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights, which vary state to state. United Spa Controls reserve the right to change
its warranty at any time.
