Manual – Neon 2000 Family NRT & NRM
Unidata Manual - Neon 2000 Family Remote Terminals and Modules Issue 4.0.docx
Page 12
If initialization has not occurred keep waiting for one or two hours, or try the next day, for
the first initialization to complete. If you can’t complete the first initialization, there could
be a problem with the satellite system or the Satellite modem equipment and you should
check with Unidata. Unidata will then check with the Satellite provider to see if there are
any problems reported with the satellite system.
Below are a number of possible messages/ situations which may be noted when first
initialization is required. These will be displayed when any button is pressed when the
LCD turns itself off to conserve power. The LCD message is held in memory, and
pressing any button ”wakes up” the display for a few seconds so the message can be
viewed.
Retry Attempts xx
E.g. 10
Initialised OK
This shows that the system has been initialized
successfully; this statement always needs to be seen to
show that the unit has correctly connected to the system.
Retry Attempts xx
E.g. 10
No Satellites
This shows that the system has tried to initialize but then
lost satellites half way through, the initialize button needs
to be held down continuously again for 5 seconds to
restart the Initialization process.
Retry Attempts xx
E.g. 10
Initialize Failed
00002
This shows that the system has failed to due to a server
issue, the initialize button needs to be held down
continuously again for 5 seconds to restart the
Initialization process.
Retry Attempts xx
E.g. 10
Initialize Failed
00008
This shows that the system has failed to due to a server
issue; the initialize button needs to be held down again
for 5 seconds to restart the Initialization process.
Retry Attempts xx
E.g. 10
Initialize Failed
00004
This shows that the system has failed due to a server
issue, usually the server has been setup incorrectly, and
the initialize button needs to be held down again for 5
seconds to restart the Initialization process. If this same
error occurs again Neon support should be contacted.
NRT is not Responding
/ NRT is not
Responding please
cycle the power
This requires the removal of power (both backup battery
and main power for 5 minutes
