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unication Alpha Elite Скачать руководство пользователя страница 58

June 7, 2004

49

Troubleshooting Guide

Problem

Solution

Does Product Family 56A (FLEX)
programming software run on
COM3 or COM4?

It will run on these ports as long as no other device is connected to these
ports.

When reading a pager, either the
mouse no longer works or the
communications to the pager can
not be re-established.

This error often results from setting an asynchronous mouse to the same
communications port interrupt used for the programming software. It is
recommended that one of the communications ports be changed.
Check that both devices are not set to even.
Check that both devices are not set to odd.
If either of these conditions exist, reset one device opposite of the other port.

The programming software
reports a

Data

Communications

error and

never reads the pager.

Check the Programming Interface cable for correct installation. This is usually a
9- or 25-pin male connector on the back of the computer.
Check that power supply cable is connected to a power source.
Check that pager is in the OFF position and firmly seated in the Mechanical
Interface, (red LED is illuminated).
Check if there are any RAM-resident programs running.

The pager does not function after
programming has been
performed.

Check that capcode has not been changed.
Check all functions. Ensure that entries have not been programmed to inactive
status or incorrect.
Check that

Operating Mode

was not programmed to

Deaf

.

Product Family Alpha Elite

PAGER PROGRAMMING SOFTWARE

Troubleshooting Guide

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Содержание Alpha Elite

Страница 1: ...Unication CO LTD Document No PMA Elite 001 Revision 2 0 Provided By Provided Date 2004 08 20 ABSTRACT Alpha Elite Pager Programmer Guide Alpha Elite PPS Manual...

Страница 2: ...2 0 The information contained in this document is the exclusive property of Unication CO LTD It shall not be disclosed distributed or reproduced in whole or in part without written permission of Unica...

Страница 3: ...cument No PMA Elite 001 Revision 2 0 The information contained in this document is the exclusive property of Unication CO LTD It shall not be disclosed distributed or reproduced in whole or in part wi...

Страница 4: ...P AGER P ROGRAMMING G UIDE Product Family 56A Unication Group Alpha Elite...

Страница 5: ...f law or otherwise assign sublicense under or transfer this agreement for any right of interest in this agreement or delegate performance of any of its obligations under this agreement without the pri...

Страница 6: ...produce in any form the copyrighted computer program Accordingly any copyrighted Unication computer programs contained in the Unication products described in this manual may not be copied or reproduce...

Страница 7: ...in Menu 9 Service Menu 11 Adjust H ardware T uned 13 T est Mode 14 Code Options Single 17 Prompts 21 More Prompts 24 Alert Screen 26 Password OT A Programming Options 30 F eatures Options 33 More F ea...

Страница 8: ...eed to type is printed in boldface type Default values are shown like this When information from the screen is referred to in the text it looks like this When you need to press a key on the keyboard t...

Страница 9: ...iv June 7 2004 June 7 2004 PAGER PROGRAMMING SOFTWARE Product Family Alpha Elite...

Страница 10: ...age includes all cables necessary for connection between the computer the power source and the Pager Mechanical Interface Pager Mechanical Interface included in the Programming kit This fixture is des...

Страница 11: ...rogram uses COM1 as the default communications port If both a serial port and a modem are used on the computer it is recommended that COM1 be used as the serial port If COM1 cannot be used change the...

Страница 12: ...for Reading or Programming 1 Turn the pager on 2 Remove the Pager Mechanical Interface insert refer to Exploded View Dia gram and Parts List on page 52 by prying it out with the flat tip of a screwdr...

Страница 13: ...ng on your computer If you are using Microsoft Windows exit Windows to the DOS prompt 2 Place the Product Family 56A pager programming software diskette into your A drive 3 At the DOS prompt type A an...

Страница 14: ...he installation The Product Family 56A FLEX software password if entered in the PF56A FLEX SW Password field above prevents unauthorized users from running your program If no password is required leav...

Страница 15: ...r Destination Drive field C PF56AFLX ARC any path Com Port This is the communications port used to connect the computer to the Programming Interface Press the Spacebar to display available values NOTE...

Страница 16: ...d PF56AFLX The pathname is the directory path where the PF 56A FLEX software is installed 4 Type PF56AFLX and press E A brief introductory message is displayed 5 Press any key to continue Software Pas...

Страница 17: ...changes and save the configuration using the Program menus These steps are shown graphically below Getting Help The A key is used for help Screen help is available whenever you see F1 Help in the low...

Страница 18: ...rvice Menu on page 11 c Selecting this key reads the pager configuration and then displays the Code screen with all of the current values displayed You can continue from here to change any values and...

Страница 19: ...addresses are automatically updated to reflect the next pager in the sequence For more information about the Code Sequential screen go to Code Options Sequential on page 22 g Selecting this key allows...

Страница 20: ...original r c Selecting this key displays the Adjust Hardware Tuned screen This screen allows you to make adjustments to the pager clock and LCD For more information about this screen go to Adjust Har...

Страница 21: ...hile in Quick Page mode the pager emits a short chirp and increments the counter by one whenever a page is received Because the counter contains only four digits it will reset to 0000 after the 10 000...

Страница 22: ...e Field Description Value s Clock Second Adjustment This field allows you to set the crystal of the pager to adjust for seconds lost negative values or gained positive values in a 24 hour period 0 1 2...

Страница 23: ...e pager j Selecting this key returns you to the Service menu NOTE You can also press F After you select a test to run by highlighting it you must press c to actually run it Also it is very important t...

Страница 24: ...Before running this test run the Vibrator On test Executing this test turns the vibrator off after it has been turned on by running the Vibrator On test N A Vibrator On Executing this test turns the...

Страница 25: ...The pager will then reset after 4 5 seconds because the autocoast supply fails to supply the current required to keep the B After this test has finished and the pager has been reset the Test Mode scr...

Страница 26: ...ve selected c Select this key to display the next Code screen which contains information about addresses 5 through 8 NOTE After displaying the next Code screen press Q to advance to Code screens 3 and...

Страница 27: ...be changed as needed user defined value Operating Mode This field determines whether the pager has the capability at the user s discretion to emit both audible and vibrate alerts Standard or only vibr...

Страница 28: ...16 This field allows you to establish a specific address to have the history option either enabled or disabled The history option allows the pager to store up to 4 history messages per maildrop No Ye...

Страница 29: ...TAL Maildrop Memory field 3k 5k 10k 16k 21 5k 27k 32k TOTAL Maildrop Memory Display only The values for both this field and the TOTAL Personal Memory field are typed when the pager is first programmed...

Страница 30: ...ion Menu Display field on the Features screen is set to either Both or Prompts Only uppercase characters are accepted Pressing Ar resets a highlighted source prompt to its default value Function Key D...

Страница 31: ...d character set to which all alphanumeric function types are remapped NOTE The selected value in this field must work with the value in the International Prompt field for example Spanish and LA C Span...

Страница 32: ...er TONE ONLY 1 5 FAX 6 VOICE MAIL 7 EMAIL 8 any user speci ed value Group Prompt This field indicates the text displayed when a message from an unknown source has been received by the pager GROUP any...

Страница 33: ...Display field on the Features screen is set to either Both or Prompts Also because each of the fields on this screen represents the text displayed if this functionality is selected no field by field...

Страница 34: ...ion about this screen see Password OTA Programming Options on page 32 H Select this key to display the Features screen For more information about this screen see Features Options on page 35 I Select t...

Страница 35: ...lly D Select this key to display the Prompts screen For more information about this screen see Prompts on page 23 F Select this key to display the Password OTA Programming screen For more information...

Страница 36: ...accessed using the pager s Function menu Yes No Programmable Pleasing Alert This field determines whether you can create custom pleasing alert cadences If Custom is selected a special menu displays al...

Страница 37: ...Alarm If Yes is selected you can attach an alarm to a particular message with a specified time to initiate the alert Yes No Auto Alarm Turn On With this field selected and any type of alarm selected...

Страница 38: ...ge number of personal messages when they are being read The slot or message number is displayed at the beginning of each message Display Slot Display Msg Display Neither Show Source This field sets th...

Страница 39: ...are programming a single pager or sequentially D Select this key to display the Prompts screen For more information about this screen see Prompts on page 23 F Select this key to display the Alert scre...

Страница 40: ...tion is set to Yes a password is required to read the pager s programmed feature set or program the pager with a new feature set When activated the Changing Local Password screen is immediately displa...

Страница 41: ...al Password Enable OTA Programming and Silent OTA Programming follows the above procedure After a password has been enabled for a function the program reads the pager while performing that function an...

Страница 42: ...y to display the Prompts screen For more information about this screen see Prompts on page 23 e Select this key to display the Alert screen For more information about this screen see Alert Screen on p...

Страница 43: ...t be automatically deleted Yes No Maildrop Message Notebook This field enables the notebook function for maildrop messages Messages can be added to and stored within the notebook When a message is sto...

Страница 44: ...words with 2 bit errors or more are received the errored character flash on the display Yes No Message Continue Indicator This field allows or disallows the pager to indicate when a message contains...

Страница 45: ...ssages can be deleted NOTE This option does not apply to the following messages unread messages messages with alarms messages with unacknowledged expired alarms locked messages or notebooks Yes No Fie...

Страница 46: ...een For more information about this screen see Prompts on page 23 e Select this key to display the Alert screen For more information about this screen see Alert Screen on page 28 F Select this key to...

Страница 47: ...er message printing is allowed using the pager s Function menu No Yes Automatic Print This field defines whether incoming messages can be automatically printed through the serial interface port No Yes...

Страница 48: ...Tone Only Source This field determines whether the pager can display the source for a tone only page None 1 4 5 8 1 8 Field Name Descriptions Value s Product Family Alpha Elite PAGER PROGRAMMING SOFT...

Страница 49: ...guration file to the hard drive and then immediately program the pager NOTE Use this key to program sequential pagers when you need to save each configuration file in the sequence g Select this key to...

Страница 50: ...screen is displayed Type the file name in the File Name field If you want to add a comment about this file press E and type your comments When you are finished press H g Select this key to display the...

Страница 51: ...rint the pager configuration NOTE Your printer must connected to either a serial port or a parallel printer port g Select this key to display the previous menu h Select this key to display the next me...

Страница 52: ...elect this key to display the Comm Setup options screen For more information about this screen see Comm Setup Options on page 47 g Select this key to display the Color Options screen NOTE This option...

Страница 53: ...install process to use password protection Function Key Description h Select this key to save your selections If you do not save this configuration it will only be valid for the current session j Sel...

Страница 54: ...some RAM resident desktop organizers reserve a communications port for their own use NOTE The program uses COM1 as the default communications port If both a serial port and a modem are used on the co...

Страница 55: ...he Setup Menu to display this screen Function Key Description e Select this key to change all of the options to the default values h Select this key to save any changes you have made on this screen j...

Страница 56: ...rmation Keep the Pager Mechanical Interface spring loaded contacts clean and make sure the RJ 11 plugs are properly seated in the receptacle on the Mechanical Interface and the Programming Interface T...

Страница 57: ...parts depot listed below MAIL ORDERS Replacement Parts Manuals Unication Co Ltd Hsinchuang City Taipei Taiwan R O C 5F No 6 Wu Kung 5Rd Send written orders to the following addresses CUSTOMER SERVICE...

Страница 58: ...itions exist reset one device opposite of the other port The programming software reports a Data Communications error and never reads the pager Check the Programming Interface cable for correct instal...

Страница 59: ...ensure a basic entry is present for required information Field This is an area on the screen in which you enter information Highlight Bar The cursor is not represented by a single character space but...

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