Change the call object
Terminate the current call and switch to
the waiting party
If a call is on hold, press
**
to resume the conversation with
the waiting party.
If there is a call on hold, hang up the phone. When the bell
rings, pick up the phone to resume the conversation with
the waiting party.
Note:
Call hold must be enabled when such functions as blind transfer, consultation transfer, call
park, or call waiting are applied.
Call Transfer
This service allows you to transfer the on-going conversation to another extension or an
external phone. If the current conversation party and the transfer party are external phones, your
extension needs to have the authority of
outbound transfer
.
Blind transfer
: directly transfer the on-going call to intended recipient (another internal extension).
Consultation transfer
: you discuss the transferred call with the intended recipient (an internal
extension or an external phone) after consultation.
For example, a call comes in for the manager. If the calling party is acquainted with the manager, you
can directly transfer the call to the manager (in blind transfer mode). Otherwise, you can hang on the
phone and confirm with the manager before transferring the call (in consultation transfer mode).
For another example, when an inbound call comes in for a salesman who is out for business, if you
have the authority of
outbound transfer
, you can transfer the call to the salesman through
consultation transfer mode. If you do not have such authority, you have to tell the calling party that
the salesman is out and unavailable for the phone.
Setting Call Transfer in the GUI
1.
Click
Voice
from the home page.
2.
Click
Extension
>
Analog extension/IP extension >
Advanced/
.
3.
Tick off
Call hold
and
Outbound transfer
options.
4.
Click
Save
.
Using Call Transfer
Blind transfer
During an on-going call
, dial
**
+
*38
+
transfer phone number and hang up.
Consultation transfer
During an on-going call
, dial
**
+
transferred phone number and consult
with the intended recipient before hanging up.
Notes
If the transfer phone number is an external phone, the intermediate needs the corresponding
authorities of both
outbound
call
and
outbound transfer
.
In blind transfer mode, if the line of the transfer party is occupied, a busy tone will be heard by
the transferred party, unless the call waiting function is enabled.
In blind transfer mode, the number of the transferred party will be displayed on the phone of the
transfer party. In consultation transfer mode, the number of the intermediate will be displayed on
the phone of the transfer party.
39
Содержание WOC
Страница 1: ...1 WOC Wireless Office Communication System User Manual Applicable to Version 2 2 5 79 38...
Страница 4: ...4 Configuration 55 Recover 56 Chapter V Appendix 57 FAQs 58 Acronym and Abbreviation 60...
Страница 5: ...Chapter I Overview 5...
Страница 6: ...Overview Product Appearance 6...
Страница 10: ...10 Chapter II Network...
Страница 29: ...Chapter III Voice 29...
Страница 54: ...54 Chapter IV Management...
Страница 57: ...Chapter V Appendix 57...
Страница 59: ...59...