Ultrative WOC, Руководство пользователя

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Auto-Attendant
The auto attendant allows callers to locate the people in the office without talking to a receptionist.
Callers can also choose to talk to a receptionist for assistance. You can customize the greeting
prompt to the callers.
Auto-Attendant and the Receptionist
When a call comes in the device will answer the call and play the user-configurable welcome prompt
and the voice menu. Following the voice menu, the caller can choose to use the DTMF key and enter
the extension number or 0 to talk to the receptionist who is assigned with an extension 200 by
default. The receptionist can further manually transfer the call to an extension.
Here are the steps for changing the settings of auto attendant:
1. Click Voice from the home page.
2. Click Basic > Auto-attendant to make the changes.
Auto attendant
Greeting
The device can be configured to play different greeting prompts or the same
greeting prompt for the business hours and non-business hours.
After answering an incoming call the device play the greeting to the caller. You
are allowed to customize the greeting through voice synthesis by clicking the
Text to voice greeting .
First digit timeout The greeting and the voice menu prompts will be played continuously until the
caller making the selection with the DTMF keys or the timeout. When timeout is
accursed the call will be directed back to the receptionist.
Operator
3. Click Save .
Greeting
Operator : Enter the extension of the receptionist, and the default is 200.
Press : Enter the short number of receptionist, and the default is 0.
Ring the phone : When the incoming call is directed to the extension and ring
number of times defined here without getting answered, a prompt will be played
to the caller and the caller can choose either to wait or get back to the
receptionist.
There are two greetings, one for office hours and one for non-office hours.
Default greeting prompt
Item
Business hours
30
File name
welcome
Content
Thank you for calling. If you know your party's extension,