Tvone MAGENTA Pathfinder 500 Series Скачать руководство пользователя страница 29

Страница: 29 / 32

PDF-MG-KVM-53x-V1.00

Troubleshooting and FAQs

Updating your firmware

Download the latest firmware from

tvone.com/softwares

In Pathfinder Control, select

System

Update Management

In UPDATE SETTINGS, select and navigate to the firmware file you downloaded in step 1.
The firmware .bmp file appears under

MG-KVM-500 Firmware

Select

(Un)Mark All

to select all the devices on your network.

Select

Send and Update Firmware

Your devices update. When the firmware update is complete,

Finished!

appears under

Alerts

▪

Error! Try again!

appears, restart the device or devices that did not update.

▪

If that doesn

’t work

, repeat the steps above.

No power is getting to my Pathfinder device

The status LED light is not lit.

Check the power supply is connected and plugged in.

Try a different power supply.

My USB keyboard or mouse isn’t working

The status LED light is green or blinking green.

Check the keyboard or mouse is connected correctly.

Disconnect the keyboard or mouse. Reconnect the keyboard or mouse. Wait for drivers to install
or update.

Check the USB port of the encoder is connected to the PC.

Check the keyboard or mouse works correctly when connected directly to a PC.

Try a different USB cable.

Check that the encoder and decoder are running the latest firmware.

Try a different encoder and decoder.

Try a different keyboard fallback mode.

Содержание MAGENTA Pathfinder 500 Series

Страница 1: ...PDF MG KVM 53x V1 00 Feb 2020 Pathfinder 500 series MG KVM 531 MG KVM 532 User Guide V1 00 ...

Страница 2: ...et up your system in Pathfinder Control 10 Updating your firmware 11 Connecting encoders and decoders in Pathfinder Control 12 Next steps 12 The on screen display the Home menu 13 Opening the on screen display 13 The Home menu 13 Connecting and disconnecting with the on screen display 14 Opening the on screen display 14 Using keyboard shortcuts 14 Connecting and disconnecting 14 To log in to a PC ...

Страница 3: ...der monitor when there is no connection 21 Power save mode 22 Protecting your PC from viruses from a USB drive 22 Selecting QWERTY AZERTY or QWERTZ keyboard layout 22 Changing keyboard fallback mode 22 Changing your keyboard shortcuts 23 Hiding the status menu 23 Locking the on screen display 23 Enabling other users to control your PC when you share your connection 24 Enabling HDCP protected video...

Страница 4: ...latency performance Point to point extension up to 20 km 12 miles Mix copper and fiber cables for maximum flexibility in your system design Plug n play installation over IP Monitor up to 4 PCs from a single 4K monitor keyboard and mouse Extend PC desktop to dual displays over single cable Local monitor loop out Hardware recommendations At tvONE we design our products to the highest quality standar...

Страница 5: ...ue port to port transfer rates of 1 Gigabit second Network switches must support IGMP snooping and IGMP snooping must be switched on RS 232 connector pinning Encoder Decoder Pin Function Direction Pin Function Direction 2 TxD OUT 2 RxD IN 3 RxD IN 3 TxD OUT 4 DTR IN 4 DTR OUT 5 GND 5 GND 8 CTS OUT 8 CTS IN The pin numbers refer to a 9 pin D sub plug RJ11 connector pinning RJ11 pin Function Directi...

Страница 6: ...to the PC you want to control Audio in from PC Connect to the PC with 3 5 mm jack RS232 Connect to a control device with Ethernet cable Audio out to PC Connect to the PC with 3 5 mm jack DVI LOOP OUT DVI I out Connect to a monitor 12VDC Connect to 12 V power supply USB Connect to USB port of PC KVM LINK Depending on your SFP connect to one of the following Single mode optical fiber cable Multi mod...

Страница 7: ...ce Audio out Connect to an audio output device for example speakers 12VDC Connect to 12 V power supply DVI OUT DVI I out Connect to a monitor USB 2 0 Connect to a keyboard a mouse and any other USB devices KVM LINK Depending on your SFP connect to one of the following Single mode optical fiber cable Multi mode optical fiber cable Ethernet cable ...

Страница 8: ...B data received Identify command Auto update mode Main LED Red None Yes No No Update failed Red Slow No No No Orange None Yes Yes No Orange Fast Update in progress Green None Yes Yes Yes Update succeeded Green V fast Yes Yes Red Green V fast Ethernet port LEDs 500 series only Yellow None No Yellow Slow Yes Green None Yes Green V fast Yes Read troubleshooting information on page 26 ...

Страница 9: ...sert or replace the SFP module 4 Push the metal latch back into position Installing single and multiple endpoints You can use your Pathfinder 500 series devices to extend a single PC or you can use a network switch to connect multiple endpoints If your network only contains Pathfinder 500 series devices use a 1G switch If your network also contains Pathfinder 800 series devices use a mixed 1G and ...

Страница 10: ...7 PDF MG KVM 53x V1 00 Connecting to multiple endpoints ...

Страница 11: ...8 PDF MG KVM 53x V1 00 Quick start ...

Страница 12: ...k switch must support IGMP snooping and IGMP snooping must be switched on 5 Connect the remote monitor to the decoder with HDMI DVI 6 OPTIONAL use a 3 5 mm jack to connect the port of the encoder to a speaker or to the mic port of your PC Connect the port of the encoder to the headphone port of your PC 7 OPTIONAL use a 3 5 mm jack to connect the port of the decoder to a speaker Connect the port to...

Страница 13: ...se the on screen display to connect to and disconnect from devices or share their connection with other users select Enable Extender User System Users can only log in to devices they are bound to If you want users to be logged out of an on screen display after a set time enter a time in minutes in Time Until Logout If you want users to have to log in every time they open the on screen display ente...

Страница 14: ...Share Mode You can choose the default layout view Select your layout from Default Extenders Layout 6 Select your language from Default Language 7 Select Search for new Extenders 8 Select Endpoints Extender Settings 9 Double click each extender and give it a name Updating your firmware 1 Download the latest firmware from tvONE com tech support software 2 In Pathfinder Control select System Update M...

Страница 15: ...t the box in the Grid column If you don t want to connect a device right now clear the box in the Grid column 3 Select Layout Grid 4 From Decoders select a decoder When the decoder turns green select an encoder from Encoders When the two devices are connected they turn blue Next steps Congratulations your basic network is set up You can now log on to and use your Pathfinder network with just the o...

Страница 16: ...t Settings Ease of Access Keyboard The Home menu The Home menu includes a list of sub menus and your current firmware version Update your firmware with Pathfinder Control software T Status Overview Menu status current status U Update Flash FW Update firmware O DDC Option Set your DDC EDID W Network Settings Network settings G Extender Settings Encoder and decoder settings L Show Device List List o...

Страница 17: ...isplay is closed the shortcut is also sent to the PC you are connected to When you use Cross Click or WindowView to work across multiple PCs the shortcut is sent to the PC you are currently working on Read about viewing and changing keyboard shortcuts on page 23 Connecting and disconnecting To log in to a PC 1 Open the on screen display 2 In the Home menu press A 3 Enter your username and password...

Страница 18: ... Lock ScrLk quickly five times If your keyboard doesn t have a Scroll Lock key open the on screen keyboard Select Start Settings Ease of Access Keyboard Getting information about your status To open the Status menu in the Home menu press T The Status menu also appears on your monitor when you are not connected to an encoder You can turn off this feature Read more about hiding the Status menu on pa...

Страница 19: ...rite List menu in the Home menu press F To connect to a favorite encoder 1 Log in to your account In the Home menu press A and then enter your username and password 2 Press Ctrl Alt F where F is the F key you assigned to the favorite encoder Sharing your connection with another user You can share your connection with another user in two ways push and get When you push you allow another user to vie...

Страница 20: ...nection 1 In the Home menu press S 2 If you arrive at the Share Device Push menu press G 3 In the Share Device Get menu use the arrow keys to navigate to the decoder of the user whose connection you want to view 4 Press Enter To control another user s PC Normally you only view another connection You can control the PC as well if the other user enables the USB Share any Key option If the other user...

Страница 21: ... used by the PC 1 In the Home menu press O 2 Choose which DDC or EDID information your PC uses Press 0 to use the DDC information from the monitor attached to the decoder Press 2 to save the current DDC information The system uses the same settings after the extender has been restarted Press 4 through 8 to use a predefined resolution which is saved 3 Press Esc to return to the Home menu Managing e...

Страница 22: ...play area to the left Press F3 to move the display area to the right Press F5 to zoom out Press F6 to zoom in Press Space to change the rate of the above settings Toggle the rate of change between 1 and 10 Pixel Freq is read only Press M to switch the video mode between Auto the mode is automatically detected and set by the extender DVI only DVI input is detected VGA only VGA input is detected Pre...

Страница 23: ...n be changed in the Audio Volume menu In the Home menu press G R A The default value is 5 but can be set to any value in between 0 and 9 At 0 the audio input on the decoder unit is muted Press arrow left right to change volume Press arrow up down to choose between audio input and audio output Setting a baud rate for your RS 232 connection Set a baud rate in the RS232 menu In the Home menu press G ...

Страница 24: ...isconnected or the decoder is not in use Choose what to show on the monitor in the KVM Settings Decoder menu In the Home menu press G R Press S to enable or disable the show last image feature If the show last image feature is disabled the monitor shows a black screen If the show last image feature is enabled the monitor shows the last image received before disconnection When you choose to show th...

Страница 25: ...nt you from updating your firmware with a USB drive You can t lock the USB Save Feature option You can lock the on screen display with a password or with a timeout time Read about locking the on screen display on page 23 Selecting QWERTY AZERTY or QWERTZ keyboard layout The Keyboard Locale menu lets you switch between keyboard layouts for navigating the on screen display You can choose between Fre...

Страница 26: ...black screen Hide the Status menu in the KVM Settings Decoder menu In the Home menu press G R To hide the Status menu press N Locking the on screen display You can lock the on screen display in two ways by timeout or by password If you set a timeout time users including admins can t access the on screen display after the timeout time To access the on screen display restart the decoder You have 60 ...

Страница 27: ...onnection to control your PC Enable USB Share any Key in the KVM Settings Decoder menu In the Home menu press G R Enabling HDCP protected video HDCP protected video content is only supported on Pathfinder 500 series devices If your PC or monitor is connected to a Pathfinder 800 series device no video appears All Pathfinder 500 series decoders must have HDCP enabled for you to receive HDCP content ...

Страница 28: ...crease synchronization to 2 or 3 Choose a level of monitor synchronization in the KVM Settings Decoder menu In the Home menu press G R To cycle through the levels of monitor synchronization press G Network settings and more Manage network settings user administration and device settings in Pathfinder Control software Read about Pathfinder Control in the User Guide Download the User Guide from help...

Страница 29: ...ces that did not update If that doesn t work repeat the steps above No power is getting to my Pathfinder device The status LED light is not lit Check the power supply is connected and plugged in Try a different power supply My USB keyboard or mouse isn t working The status LED light is green or blinking green Check the keyboard or mouse is connected correctly Disconnect the keyboard or mouse Recon...

Страница 30: ...it set up correctly Is there enough bandwidth Check other units for the same behavior I can t hear any audio The status LED light is green Check all cables are connected correctly Connect an audio playback device to the encoded PC and check the signal Connect a mic to the encoded PC and check the signal General troubleshooting checklist If specific troubleshooting advice isn t helping or your prod...

Страница 31: ...one com Customers in Asia email tech asia tvone com EMEA and Asia Customers in EMEA and Asia receive an RMA Request form from tvONE support Complete the form and return it to tvONE support for your area All customers tvONE support decides if your product needs to return for repair and if needed provide a return authorization number Send your product to tvONE by insured carrier or registered mail W...

Страница 32: ...ubject to change without notice No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or any means electronic or mechanical including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of tvONE Copyright 2019 tvONE All rights reserved Registered in the U S Patent and Trademark Office ...

Результаты поиска

Содержание MAGENTA Pathfinder 500 Series

Отзывы:

Похожие инструкции для MAGENTA Pathfinder 500 Series

Бренды по названию

Популярные бренды

Tvone MAGENTA Pathfinder 500 Series, Руководство пользователя

Результаты поиска

Содержание MAGENTA Pathfinder 500 Series

Отзывы:

Похожие инструкции для MAGENTA Pathfinder 500 Series

Бренды по названию

Популярные бренды