TURTLE
TOUGH
®
20
Support
For technical support please contact head office on +61 (0)3 9872 5055 or visit our website
for information on sensor care, calibration, wiring and installation-related issues.
IMPORTANT INFORMATION ABOUT INTEGRATING DIRECT SMART SENSORS
TURTLE TOUGH DIRECT SMART SENSORS
(DSS)
are fully supported by a range of factory hardware solutions
including SMART Analysers, Handheld Field Communicators, PC Communication tools and field implementation
devices such as junction boxes, extensions leads and power supplies. This ecosystem provides a complete solution
for reliable connectivity and sensor management.
TURTLE TOUGH sensors may also be directly interfaced with end-user hardware via the MODBUS RTU protocol.
Integrating sensors directly into your industrial network requires a moderate to a high level of onsite expertise
in system integration and should ONLY be undertaken by someone with the requisite experience. While direct
integration provides some significant benefits, it also incurs a higher degree of risk as integrating with 3rd party
hardware provides a lot of opportunities for unexpected issues to arise. 3rd party hardware includes any device or
component not supplied by Turtle Tough and can include, but is not limited to, PLC’s, SCADA systems, DCS’s, data
loggers, power supplies/isolators, or any other externally sourced interfacing device or component. We suggest
you read the sensor implementation guide carefully to understand the full scope and requirement for installation,
because:
1. Turtle Tough Pty Ltd and its representatives can provide only limited factory support when integrating sensors
with 3rd party hardware. Unexpected behaviour or damage as the result of 3rd party hardware is not the
responsibility of Turtle Tough.
2. Product support is limited to the information provided in our field implementation notes and guidelines. The
product is fully supported for installation requirements, field implementation and programming protocols in
direct relation to our product. It does not extend to the compatibility of our sensor with or the subsequent
behaviour of 3rd party hardware. Due to the infinite amount of 3rd party hardware available we are unable to
support issues related to 3rd party problems and it is the sole responsibility of the end-user to test and verify
the compatibility of our product with their equipment.
3. Turtle Tough and its representatives are unable to provide support on 3rd party hardware or provide trouble
-
shooting on equipment not supplied by us. If you intend to integrate the sensor directly with your hardware,
we highly recommend the following:
•
Read the Field Installation Guide and Sensor Implementation Guide. Make sure you understand the requirements
and please contact us if you require clarification or further information.
•
Seek advice from your 3rd party hardware provider and make sure this equipment meets the minimum
specification requirement outlined in our support documentation.
•
Purchase a handheld field communicator
(HFC)
from Turtle Tough. This stand-alone device, self-powers the
sensor and provides complete diagnostics and communication. The HFC allows us to independently test and
verify the sensor performance, independent of your system or hardware and is the single fastest way to rule
out any sensor performance issues and be able to identify field installation problems.
•
Alternatively, you may purchase a windows PC interface box. Once again, this factory-supplied and tested
component will ensure reliable communication with the sensor and it can be tested independently of your
system.
•
Please note that our quick connect plugs must never be removed or modified in any way. This will immediately
void the warranty. Only use Turtle Tough factory interface leads or panel mount connectors to interface with
your hardware.
