32 TURBOLOCK TL117
Problem(s)
Possible Cause(s)
Solution(s)
Can not generate
temporary keypad
passcodes from
app.
For the first time use, didn’t tap
“Reset Keys” ( ) on the app home
screen.
For the FIRST TIME USE:
Make sure the app is connected. Tap
“Reset Keys” ( ) on the app home screen then proceed to generate
temporary (keypad) passcodes.
The 300 temporary keypad
passcodes limit is reached.
New Passcodes cannot be generated if the limit is reached. Make
sure the app is still connected, and tap “Reset Keys” on the app
home screen again to generate new passcodes.
I appear to be
locked out. Not
even my admin
passcode works.
If a passcode has been entered
wrong 5x in a row, regardless of the
entry method, the lock will go into
a 5-minute security lockdown. This
is a feature designed to prevent
unwanted parties from attempting to
guess passcodes.
Wait 5 minutes and try again, or use the physical key to open the
lock directly.
The physical key can be used to override the security lockout.
Lock indicator
flashes red.
Low battery warning
New batteries should be installed as soon as possible after
receiving the first low-battery warning.
I forgot my codes.
The codes were not properly
recorded.
Perform a reset in order to erase all Passcodes. If you do not
remember your admin passcode, you must have access to the
back of the door to perform a reset. Once the reset is complete, all
passcodes will be erased and the admin passcode will return to the
default value (see Section 6).
You will need to pair the TL117 to your smartphone again. See
Section 8.2 for details.
If none of the above resolves your issue, please visit our website at www.turbolock.com or contact customer service at
855-850-8031.
Содержание TL117
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