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Grand Hall will warrant to the ORIGINAL PURCHASER of this product that it will be free of defects in material
and workmanship for set periods below from the date of purchase when used under normal outdoor use
and correct assembly:
Cooking Grids and SS Burners - 5 Year Limited Warranty(No rust through or burn through)
Infrared Burner - 3 Year Limited Warranty
Flame Tamers, Valves, and Plastic Components - 2 Year Limited Warranty
Electronic Components - 1 Year Limited Warranty
Grill Head and Grease Tray - 10 Year Limited Warranty
All remaining parts - 2 Year Limited Warranty
Grand Hall will require reasonable proof of your date of purchase. Therefore, you should send in the owner
registration card or register online at www.grandhall.com. Save your receipt in case it is required as proof
of purchase.
This Limited Warranty is limited to replacement of parts at Grand Hall's option that proved to be defective
under normal use and service.
Grand Hall may require the return of defective parts for examination before issuing replacement parts. If you
are required to return defective parts, shipping charges must be prepaid. No returns will be accepted without
prior authorization from Grand Hall.
Upon examination and to Grand Hall's satisfaction, if the original part is proven defective, Grand Hall may
approve your claim and elect to replace such parts without charge. You will be charged for shipping and
handling of the replacement parts.
This Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration,
misapplication, vandalism, improper installation, maintenance, operation or service, as set out in the Operator's
Manual.
This Warranty does not cover cosmetic wear and tear such as scratches, dents, corrosion or discoloration
caused by weather, heat, chemicals, paint loss, or surface rust. Deterioration or damage due to severe weather
conditions such as hail, hurricanes, earthquakes, tsunami, tornadoes, Act of God or terrorism is not covered
by this Limited Warranty.
To Obtain Warranty:
Call 1-800-474-5587
Monday-Friday 8AM-4:30PM PST
Warranty Restrictions:
This Warranty is non-transferable and is void if product is used for commercial or rental purposes.
This Warranty applies only when the product is used in the United States or Canada.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state
to state.
We will only provide coverage to units purchased at authorized retailers.
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Grand Hall Limited Warranty
Manufacturer:
Grand Hall Enterprise Co., Ltd.
9th Fl., No. 298, Rueiguang Rd., Neihu,
Taipei, Taiwan (114)
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