4
How trueCall handles your calls
Whisper
After the personal greeting, trueCall asks the caller to say their
name:-
“Please say your name after the tone”
trueCall records their response - for example
“
Sally”
. This is called
their
Whisper
. If they don’t say anything, trueCall will explain that
you don’t accept calls from anonymous callers, and will ask them to
say their name a second time. If still nothing is heard, it will say
“goodbye” and hang up.
trueCall then rings your phone. When you pick up, trueCall says:-
“You have a call from -
Sally
- Press 1 to accept the call,
hash to Zap the caller, or just hang up to ask the caller to
leave a message. Press star to accept the call and Star the
caller”.
trueCall will also tell you if they have withheld their calling number.
Having heard the caller’s name spoken in their own voice, you can
now decide how you want to deal with the call -
•
If you want to speak to the caller, press ‘1’ on your phone, and
trueCall will connect you to the caller.
•
If you want trueCall to take a message, just hang up - trueCall
will ask the caller to leave a message.
•
If you want to tell the caller to go away and not call you again,
press the hash key on your phone (
#
) and then hang up.
trueCall will play them the Zap announcement telling them that
you are not interested in their call. If you have Caller ID and
have received the caller’s number, they will be automatically
added to your Zap list.
•
If you want to speak to the caller, and are happy to receive
calls from them in the future, press ‘
’ on your phone. trueCall
will put the caller’s number onto your Star list then connect you
to them.
After a short while you will become familiar with these options and
will be able to deal with the call without having to listen to the full
Whisper announcement.
