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20 

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2

2

Change 

Ring Duration

 

- You can change the amount of 

time your phone will ring before the caller is sent to Message 
Manager. By default, this is 15 seconds. Generally people set their 
answering machines to answer after 9 to 25 seconds (4 to 8 rings).  

Important note – if you are using a 1571 network voicemail service 
in conjunction with trueCall, Message Manager must answer your 
calls before the 1571 network voicemail service. In this situation we 
recommend that you set trueCall to pick up after 9 seconds. 

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2

3

Change 

Speaker Volume

 

- trueCall’s speaker is used to 

screen calls and play back messages. You can set the speaker’s 
volume to LOUD or QUIET. By default speaker, volume is LOUD. 

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2

4

Switch 

Screening Through the Speaker

 

ON or OFF 

This allows you to hear messages through trueCall’s speaker as 
they are being left. Switch this ON if you always like to listen to 
messages being left. If this is switched OFF you can still screen 
calls on an individual basis using the button on the unit. By default, 
screening through the speaker is OFF. 

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2

5

Switch 

Audible Message Alerts

 

ON or OFF 

- As well as 

flashing its red LEDs to alert you that you have new messages, 
trueCall can also play a tone through its speaker every minute to 
give you an audible warning. By default, message alerts are OFF. 

 

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2

6

Switch 

Missed Call Reporting

 

ON or OFF 

- If Missed 

Call reporting is ON, trueCall will tell you about Missed Calls when it 
plays back your messages - see page 14. By default, Missed Call 
reporting is ON.

 

   

 

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3

1

Record your 

Personal Shield Announcement 

- The 

standard Shield announcement is:-  

“If you are family or a friend please press 5, if you are a cold 
caller please hang up and don’t call us again”.  

It comes after your personal greeting, and needs to tell invited 
callers to press the breakthrough key, and tell cold callers to go 
away. Some possible alternative wordings are given on page 24.  

Different trueCall units have different breakthrough keys (the key 
that the caller has to press to get through) so remember to use the 
breakthrough key for your particular trueCall unit in your personal 
Shield announcement. If you want to change your Shield announce-
ment, see page 23 for note on personalising announcements.

 

Setup menu options 

Содержание Intelligent call screening

Страница 1: ...trueCall Ltd 2009 No more nuisance phone calls Reference Guide...

Страница 2: ...ne of all of trueCall s features and contains answers to questions that people most often ask V3 2 14 06 2009 Introduction 2 How trueCall handles your calls Intelligent call screening 3 Putting number...

Страница 3: ...without intercepting the call and neither you or your caller will be aware that trueCall is there When a call comes through with a calling number that is on your Zap list trueCall answers the call fo...

Страница 4: ...er s name spoken in their own voice you can now decide how you want to deal with the call If you want to speak to the caller press 1 on your phone and trueCall will connect you to the caller If you wa...

Страница 5: ...s from the rest Whisper is an effective barrier to malicious callers if you don t recognise the caller s name or if a caller refuses to identify themselves you can reject them without ever being conne...

Страница 6: ...heir do not call list so that nobody from their company will call you again If a cold caller ignores your request not to be called again you can report them to the Informa tion Commissioner for a brea...

Страница 7: ...allows genuine callers to get through If you switch ON NightShield trueCall will Shield every unStarred call it receives between 11pm and 7am It will answer the call for you without your phone ringin...

Страница 8: ...er than this If you switch ON the Screen All Unrecognised Callers feature see page 22 Zapped callers will be rejected and Starred callers will ring your phone as normal but all other callers will be i...

Страница 9: ...n your Star list When a caller is announced with their Whisper press the Star key on your phone They will be put through to you and their telephone number will be put onto your Star list You can Star...

Страница 10: ...setup menu see page 18 You can add numbers to your Zap list at your Internet Control Panel When Message Manager is playing back your messages press the Hash key on your phone to add the caller to you...

Страница 11: ...ages or missed calls waiting 1 flash for 1 message 2 flashes for 2 messages 3 flashes for 3 messages and 4 flashes for 4 or more messages There are three ways to play back your messages from your tele...

Страница 12: ...d from there copy it to your PC Archiving allows you to save any important messages from accidental erasure see the Call Recorder Guide Press 7 to skip back 20 seconds This allows you to listen again...

Страница 13: ...asks you to press the button again to hear your saved messages If you want to terminate message playback just do nothing or pick up and put down your telephone handset Quick playback of your messages...

Страница 14: ...longer want to screen the message press the centre button again this will stop the screening but will allow the caller to continue leaving their message If you would like to screen all your calls you...

Страница 15: ...u a balance between security and ease of use If you have concerns about who can listen to your messages you can set it to High security if you are more concerned about accessing your messages quickly...

Страница 16: ...sages and Missed Calls and if the unit is set to High security it will delete your Zap list Star list and call log Pick up your telephone handset and dial the quick code 2 0 0 0 to reset your PIN back...

Страница 17: ...or OFF 3 Change incoming call management options 1 Record Personal Shield Announcement 2 Record Personal Whisper Announcement 3 Record Personal Zap Announcement 4 Switch Zap Star ON or OFF 5 Switch Sh...

Страница 18: ...rives trueCall will abandon your session and will answer the call The following list shows each option that is available in the menus and the keys to press to get to them quickly 1 Change your Persona...

Страница 19: ...t your PIN but need it for the setup menu and remote access This is the default option High security You need your PIN to listen to your messages for the setup menu and for remote access 4 1 2 Change...

Страница 20: ...ening through the speaker is OFF 4 2 5 Switch Audible Message Alerts ON or OFF As well as flashing its red LEDs to alert you that you have new messages trueCall can also play a tone through its speake...

Страница 21: ...ouncement is I m afraid that we re not interested in your call please hang up now and don t call us again Some alternative examples are given on page 24 If you want to change this see the note on page...

Страница 22: ...rectly to Message Manager to take a message and plays the message through the speaker as it is being left This allows you to choose whether to pick up and speak to the caller Callers on your Star list...

Страница 23: ...nd other information that may be required if you call customer services General note on personalising announcements You can personalise many of the trueCall announcements by recording them in your own...

Страница 24: ...d our call screening system If you are a friend or family member press 2 to get through to us otherwise please remove us from your calling list Telemarketers note that this call has been logged and if...

Страница 25: ...cking a caller Flash Flash Taking a message from a caller Flash On Call in progress On Local phone ringing On Flash Starting up Weblink active Flash Flash On Housekeeping tasks On Remote access in pro...

Страница 26: ...erating voltage 240v 50 hz Power consumption 1w Pins 1 and 6 of trueCall s telephone socket are reserved trueCall is designed for operation in the countries specified on the underside of the device Co...

Страница 27: ...of trueCall in water and do not use it in damp or humid conditions such as in bathrooms Do not expose trueCall to fire explosive or other hazardous conditions There is a slight chance that trueCall c...

Страница 28: ...Call and Zap Star are trademarks of trueCall Ltd Disposal instructions Waste electronic equipment should be separated from your normal household waste and taken to your local recycling centre for disp...

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