3
How trueCall handles your calls
Intelligent call screening
This section gives you a detailed step-by-step guide to trueCall’s
Intelligent Call Screening System. There are many ways that you
can personalise its operation through either the setup menu, or the
optional Internet Control Panel.
When you receive an incoming call, trueCall carries out Intelligent
Call Screening to make sure that you only speak to people you want
to speak to.
Recognised callers -
Zap
&
Star
trueCall keeps two lists of telephone numbers in its memory. The
Star list, which holds the phone numbers of people who you are
always happy to speak to (your friends and family), and the Zap
list, which holds the phone numbers of people you don’t want to
speak to again (maybe some telemarketers).
When a call comes through with a calling number that is on your
Star list, trueCall rings your phone straight away without
intercepting the call, and neither you or your caller will be aware
that trueCall is there.
When a call comes through with a calling number that is on your
Zap list, trueCall answers the call for you, without your phone
ringing, and plays the caller a polite message saying that you are
not interested in their call. trueCall has a standard Zap
announcement, but you can record your own (see page 21).
Screening calls using
Zap
&
Star
is only possible if you have Caller
ID installed on your phone line (see Getting Started Guide page
11).
Unrecognised callers
If trueCall can’t find the caller’s number on either your Zap or Star
list (or if you don’t have Caller ID installed, or if the caller’s number
is unavailable or withheld) then trueCall answers the call without
your phone ringing.
Personal greeting
trueCall plays your personal greeting in your own voice to the caller
- for example
“Hello, you’re through to the Smiths”
. If the caller has
misdialled, or has a wrong number, they will realise their mistake
and hang up without disturbing you.
How trueCall handles your calls
