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2. Checking your messages when you are away from home 

When you are away from home, just call your home phone 
number, and when trueCall answers press 

. Message Manager 

will ask for your PIN and then allow you to play back your 
messages. This is called 

Remote Access

.  

If you don’t ever want to access your messages from another 
phone you can switch OFF the Remote access facility (see page 
19). 

3. Quick playback through the speaker

 

Quick playback allows you to quickly review your messages, but 
doesn’t offer you the full set of message management options. 

To quickly listen back to your messages, just press trueCall's 
centre button, and Message Manager will play back your 
messages through the speaker.  

When you have listened to a message, Message Manager will 
ask you to press the left button to save it, or the right button to 
delete it. When all your new messages have been played back, 
Message Manager asks you to press the button again to hear 
your saved messages. If you want to terminate message 
playback, just do nothing, or pick up and put down your 
telephone handset 

Quick playback of your messages is not available if you have 
configured your unit for high security. 

Interruption by incoming calls

 

trueCall’s top priority is to allow you to make and receive telephone 
calls, so if you are listening to your messages when an incoming call 
arrives, trueCall will abandon your message playback session and 
answer the call. 

Co-operation with your 1571 network voicemail service 

If you have a 1571 network voicemail service it won’t be taking 
messages for you - trueCall’s Message Manager will be your 
primary answering machine. Network voicemail services do, 
however, have one special feature – they can take a message from 
anyone who calls you when you are already engaged on a call. 
trueCall has a unique feature to take advantage of this. A few 
moments after you hang up at the end of each call, trueCall checks 
your network voicemail service to see whether a message was  

How trueCall handles your calls 

Содержание Intelligent call screening

Страница 1: ...trueCall Ltd 2009 No more nuisance phone calls Reference Guide...

Страница 2: ...ne of all of trueCall s features and contains answers to questions that people most often ask V3 2 14 06 2009 Introduction 2 How trueCall handles your calls Intelligent call screening 3 Putting number...

Страница 3: ...without intercepting the call and neither you or your caller will be aware that trueCall is there When a call comes through with a calling number that is on your Zap list trueCall answers the call fo...

Страница 4: ...er s name spoken in their own voice you can now decide how you want to deal with the call If you want to speak to the caller press 1 on your phone and trueCall will connect you to the caller If you wa...

Страница 5: ...s from the rest Whisper is an effective barrier to malicious callers if you don t recognise the caller s name or if a caller refuses to identify themselves you can reject them without ever being conne...

Страница 6: ...heir do not call list so that nobody from their company will call you again If a cold caller ignores your request not to be called again you can report them to the Informa tion Commissioner for a brea...

Страница 7: ...allows genuine callers to get through If you switch ON NightShield trueCall will Shield every unStarred call it receives between 11pm and 7am It will answer the call for you without your phone ringin...

Страница 8: ...er than this If you switch ON the Screen All Unrecognised Callers feature see page 22 Zapped callers will be rejected and Starred callers will ring your phone as normal but all other callers will be i...

Страница 9: ...n your Star list When a caller is announced with their Whisper press the Star key on your phone They will be put through to you and their telephone number will be put onto your Star list You can Star...

Страница 10: ...setup menu see page 18 You can add numbers to your Zap list at your Internet Control Panel When Message Manager is playing back your messages press the Hash key on your phone to add the caller to you...

Страница 11: ...ages or missed calls waiting 1 flash for 1 message 2 flashes for 2 messages 3 flashes for 3 messages and 4 flashes for 4 or more messages There are three ways to play back your messages from your tele...

Страница 12: ...d from there copy it to your PC Archiving allows you to save any important messages from accidental erasure see the Call Recorder Guide Press 7 to skip back 20 seconds This allows you to listen again...

Страница 13: ...asks you to press the button again to hear your saved messages If you want to terminate message playback just do nothing or pick up and put down your telephone handset Quick playback of your messages...

Страница 14: ...longer want to screen the message press the centre button again this will stop the screening but will allow the caller to continue leaving their message If you would like to screen all your calls you...

Страница 15: ...u a balance between security and ease of use If you have concerns about who can listen to your messages you can set it to High security if you are more concerned about accessing your messages quickly...

Страница 16: ...sages and Missed Calls and if the unit is set to High security it will delete your Zap list Star list and call log Pick up your telephone handset and dial the quick code 2 0 0 0 to reset your PIN back...

Страница 17: ...or OFF 3 Change incoming call management options 1 Record Personal Shield Announcement 2 Record Personal Whisper Announcement 3 Record Personal Zap Announcement 4 Switch Zap Star ON or OFF 5 Switch Sh...

Страница 18: ...rives trueCall will abandon your session and will answer the call The following list shows each option that is available in the menus and the keys to press to get to them quickly 1 Change your Persona...

Страница 19: ...t your PIN but need it for the setup menu and remote access This is the default option High security You need your PIN to listen to your messages for the setup menu and for remote access 4 1 2 Change...

Страница 20: ...ening through the speaker is OFF 4 2 5 Switch Audible Message Alerts ON or OFF As well as flashing its red LEDs to alert you that you have new messages trueCall can also play a tone through its speake...

Страница 21: ...ouncement is I m afraid that we re not interested in your call please hang up now and don t call us again Some alternative examples are given on page 24 If you want to change this see the note on page...

Страница 22: ...rectly to Message Manager to take a message and plays the message through the speaker as it is being left This allows you to choose whether to pick up and speak to the caller Callers on your Star list...

Страница 23: ...nd other information that may be required if you call customer services General note on personalising announcements You can personalise many of the trueCall announcements by recording them in your own...

Страница 24: ...d our call screening system If you are a friend or family member press 2 to get through to us otherwise please remove us from your calling list Telemarketers note that this call has been logged and if...

Страница 25: ...cking a caller Flash Flash Taking a message from a caller Flash On Call in progress On Local phone ringing On Flash Starting up Weblink active Flash Flash On Housekeeping tasks On Remote access in pro...

Страница 26: ...erating voltage 240v 50 hz Power consumption 1w Pins 1 and 6 of trueCall s telephone socket are reserved trueCall is designed for operation in the countries specified on the underside of the device Co...

Страница 27: ...of trueCall in water and do not use it in damp or humid conditions such as in bathrooms Do not expose trueCall to fire explosive or other hazardous conditions There is a slight chance that trueCall c...

Страница 28: ...Call and Zap Star are trademarks of trueCall Ltd Disposal instructions Waste electronic equipment should be separated from your normal household waste and taken to your local recycling centre for disp...

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