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CHAPTER 6: CUSTOMER SERVICE

Truefitness.com / 800.426.6570 / 636.272.7100

REPORTING FREIGHT OR PARTS DAMAGE:

Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please

follow the guidelines below to determine the appropriate process for you to follow in case of damages.

Severe Damage:

Obvious damage to external packaging / internal product. Please

refuse

the shipment and it will be returned to TRUE

Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by

calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once

we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the

shipment is multiple boxes.

Slight Damage:

The box may have minimal damages and you are not sure if the actual product is damaged or not. You

must

sign the bill

of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something is

indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure the

photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness

customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during

normal business hours.

Concealed Damage:

You may receive a shipment that looks intact and discover once the box has been opened that there are hidden
damages. Please notify the carrier

immediately

. We will not be able to file a claim if the carrier is not notified in a timely

manner. Once you have called the carrier you will need to gather the serial number, model number, description and

photos of damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by

calling 800.426.6570 Monday-Friday during normal business hours.

Содержание Z5.0

Страница 1: ... Assembly Guide Warranty Card Included Revision 011514 Z5 0 Z5 4 TREADMILL OWNER S MANUAL ...

Страница 2: ...t library 29 international manuals ھﺎم ﺟﻣﯾﻊ اﻟﻣﻧﺗﺟﺎت ھﻲ اﻟﻣﻌروﺿﺔ اﻟﻧﻣوذج ﺗﺧﺗﻠف ﻗد اﻟﻔﻌﻠﻲ اﻟﻣﻧﺗﺞ ﺗﺳﻠﯾﻣﮭﺎ و اﻟﻣﻧﺗﺞ ﻣواﺻﻔﺎت واﻟﺑراﻣﺞ اﻟﻣﯾزات ﻟﻠﺗﻐﯾﯾر ﻗﺎﺑﻠﺔ إﺷﻌﺎر دون ﻟ ﯾﺻل ﻣﺎ ﻣﻌظم اﻵن ﺣﺗﻰ اﻟﻣﺎﻟك دﻟﯾل زﯾﺎرة ﯾرﺟﻰ www truefitness com ﻟﻠﻣﺳﺗﻧدات ﻟﻐﺎت ﻓﻲ ﯾرﺟﻰ إﺿﺎﻓﯾﺔ زﯾﺎرة www truefitness com document library 29 international manuals WICHTIG Alle hier gezeigten Produkte sind Prototypen Das tatsächliche Produ...

Страница 3: ...the TRUE experience Innovation across the full product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patented Heart Rate Control technology is just one of the remarkable ways we deliver simple and superior performance every user can enjoy and most importantly use to achieve personal health and fitness goals TRUE strives to perfect biomechanically correct and orthoped...

Страница 4: ... Rate Monitoring 15 Heart Rate Control 16 Console Overview 17 Program Descriptions 19 Favorites User Workouts 21 Advanced Console Functions 21 Chapter 5 Care Maintenance Care Maintenance 23 Cleaning the Equipment 23 Running Belt Alignment 24 Tensioning the Running Belt 25 Treadmill Lubrication 25 Leveling the Treadmill 26 Other Scheduled Preventive Maintenance 26 Long Term Storage 26 Chapter 6 Cus...

Страница 5: ...y maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electrical outlet A risk of electrical shock may result from improper connection of the equipment s grounding conductor Check with a qualified electrician if you are unsure about proper grounding techniqu...

Страница 6: ...ug is accessible to the user Keep the power cord away from heated surfaces Do not pull the equipment by the power cord or use the cord as a handle Do not run the power cord along the side or under the treadmill If the electrical supply cord is damaged it must be replaced by the manufacturer an authorized service agent or a similarly qualified person to avoid a hazard Do not use this product in are...

Страница 7: ...he possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appli...

Страница 8: ...o your clothing before each workout and when treadmill is in use See Fig 2 Attach the magnetic key to the treadmill console assembly SPACE REQUIREMENTS Space Requirements TRUE s recommendation is to leave a minimum of 20 0 5m on each side of the treadmill and a 79 2 m safety zone at the rear of the treadmill See Fig 1 3 2 1 ...

Страница 9: ...odify the plug provided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock The 120 V model is for use on a nominal 120 V circuit and has a grounding plug that looks like the plug illustrated in figure A Make sure the product is connected to an outlet having the same conf...

Страница 10: ...CHAPTER 1 SAFETY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 6 ...

Страница 11: ...hat may be worn damaged or missing To replace any worn or missing warning decals contact TRUE FITNESS by visiting www truefitness com or contact customer service at 800 883 8783 COMPLIANCES This equipment complies with all applicable codes and regulations For a complete list of compliances please visit www truefitness com ...

Страница 12: ... are in doubt as to whether the treadmill is properly grounded Do not modify the plug provided with the treadmill if it will not fit the outlet Have a proper outlet installed by a qualified electrician Read and understand all instructions and warnings prior to use Obtain a medical exam before beginning any exercise program If at any time during exercise you feel faint dizzy or experience pain stop...

Страница 13: ...100 9 PRE ASSEMBLY CHECK LIST Item Description Qty a Socket Cap Screws 10 b Self Tapping Screws 2 c Star Washers 10 d Hex Key 5 32 1 e Safety Key 1 Item Description Qty a Treadmill Base 1 b Treadmill Pedestal Console 1 c Handrail Right 1 d Handrail Left 1 e Trim End cap 2 ...

Страница 14: ...y Preparation a Lay the Pedestal on the Treadmill Frame Use cardboard packing material to protect the straddle covers from damage STEP 2 Cable Connection a Route the cable coming from the bottom of the Pedestal to the lower control board and connect Note Route the cable to toward the center of the treadmill to avoid damaging the cable STEP 3 Position Pedestal a Lift the Pedestal into an upright po...

Страница 15: ...e process for the middle holes on each side of the treadmill d Tighten all six screws Hardware Required 6 Socket Cap Screws 6 star washers STEP 5 Attach Handrails a Insert 2 socket cap screws and 2 star washers under the top of each handrail But don t tighten b Insert 1 self tapping screw at the base of each hand rail and then tighten all screws Hardware Required 4 Socket Cap Screws 4 star washers...

Страница 16: ...and can be dangerous if caution is not taken Calibration can take up to two minutes to complete Do not stand on the treadmill during the calibration procedure Verify that the machine is free of all parts and tools Keep children and animals at a safe distance 1 Remove the safety key 2 Press and hold the up and down incline keys 3 Replace the safety key screen displays CALIBRATION 4 Release the incl...

Страница 17: ...W Truefitness com 800 426 6570 636 272 7100 13 TREADMILL OVERVIEW Console Assembly Straddle Covers Belt On Off Switch Circuit Breaker and Power Cord Belt Adjustment Bolts Contact Heart Rate Pads Adjustable Soft Select Z5 4 Only ...

Страница 18: ...ving surface of the treadmill on which the user walks or runs Straddle Covers Stationary covers on either side of the belt which allows the user to safely straddle the belt during startup or in the event of an emergency Belt Adjustment Bolts An adjustment system that allows the users to adjust the belt tracking and tension as needed On Off Switch Allows users or faculty to turn the power on or off...

Страница 19: ...s necessary between the strap and the user s skin for proper transmission Sweat from exercise works best but ordinary tap water may be used prior to the workout if desired A Note on Chest Strap Heart Rate Monitoring The chest strap produces a radio signal that the treadmill reads and registers as the user s heart rate The accuracy of a reading may be affected when outside interference is present C...

Страница 20: ...te with how they feel to ensure safety and comfort Consult a physician to determine target heart rate Using heart rate to control a workout takes the guesswork out of the workout settings Consult a physician before using heart rate controlled workouts for advice on selecting a target heart rate range Also it is important to use the treadmill for several workouts in the manual mode while monitoring...

Страница 21: ...g the Interval HRC Workout the treadmill alternates between work and rest intervals Cool Down At the end of the workout time or distance the treadmill reduces the workout intensity by half and goes back into Manual Control mode where users directly control their cool down CONSOLE OVERVIEW Console Display Quick Speed Key Warning Decal Stop Start Incline Keys Speed Keys Enter Workout Keys HRC Cruise...

Страница 22: ... Key Use of this key will allow the user to quickly switch between various preset speeds by using the numeric keypad HRC Cruise While in any program Cruise Control will allow the user to set current heart rate as target heart rate by pressing a single button The Cruise Control program takes control of SPEED and INCLINE to maintain the users target Heart Rate Change Display Toggles between multiple...

Страница 23: ...f the treadmill throughout the workout Press Preset Workouts until Manual is displayed press ENTER Use or to adjust program level of 1 9 and press ENTER Maximum grade and speed will be displayed Adjust time using numeric keys or and keys and press ENTER Adjust weight using numeric keys or and keys and press ENTER Press START to begin program Adjust speed or incline at any time by using the dedicat...

Страница 24: ...nly Press Weight Loss Workouts until Sports Training is displayed press ENTER Use or to adjust program level of 1 9 and press ENTER Adjust time using numeric keys or and keys and press ENTER Adjust weight using numeric keys or and keys and press ENTER Press START to begin program Pause the workout by pressing the STOP key Level Max Speed Max Incline 1 2 4 mph 4 0 2 2 8 mph 5 0 3 3 2 mph 6 0 4 3 6 ...

Страница 25: ... During a manually controlled workout Z5 4 Z5 treadmills always record the changes users make in speed or incline Z5 4 Z5 0 treadmills can save up to two User Workouts This workout recording only takes place when the default manual mode settings are in use Users cannot choose a target workout time or distance Time must count up during the workout in order to be recorded Up to 36 changes in speed o...

Страница 26: ...sts the contrast of the upper LCD display Left LCD Backlight Adjusts brightness of the lower left LCD display Right LCD Backlight Adjusts brightness of the lower right LCD display Bottom Contrast Adjusts the contrast of the lower LCD display HR Priority Determines the order in which the unit reads heart rate data contact or wireless Error Log Contains a list of recent error codes to assist with tr...

Страница 27: ...ve please visit www truefitness com CLEANING THE EQUIPMENT After Each Use Use GymWipes Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces Use a LCD screen cleaner or spray a solution of 1 part 91 isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console This helps remove fingerp...

Страница 28: ...for a few minutes The belt should be centered on the running deck If the belt drifts off center you must make adjustments Important Failure to align the belt may cause the belt to tear or fray which may not be covered under the TRUE Fitness Warranty To stop the running belt press the STOP key Turn the treadmill off CAUTION For your safety use the power switch to turn off the treadmill before makin...

Страница 29: ... takes a few simple adjustments If you are unsure about this procedure call the TRUE Service Department Locate the belt adjustment bolts in the rear end caps of the treadmill Using the appropriate size Allen wrench or socket turn BOTH adjustment bolts clockwise turn Turn the treadmill on and start the belt and check if the slipping continues Repeat the above steps if additional adjustment is neces...

Страница 30: ...cage motor control board and heat sink motor compartment Move treadmill and vacuum underneath Lubricate elevation pivot points including rear stabilizing feet and the lift motor screw Lubricate walking belt and deck Inspect all fasteners Inspect all electrical connections Inspect all components for abnormal or premature wear CAUTION Use only TRUE Fitness certified service providers LONG TERM STORA...

Страница 31: ...ntact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business hours TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST LOUIS MO 63366 1 800 883 8783 HOURS OF OPERATION 8 30 A M 5 00 P M CST E MAIL service truefitness com CONTACTING SALES Interested in TRUE Produc...

Страница 32: ...e not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damaged please gather the serial number model number description and photos of damages Please make sure the photos include the damaged product as well as the damaged box the product arrived in Contact the...

Страница 33: ... power at outlet Tripped circuit breaker The location of the circuit breaker is next to the On Off switch Verify the circuit breaker is not open If the breaker is open reset Unit resets or pauses randomly Damaged power cord Replace power cord Power cord not fully seated in socket Inspect power connection at the unit and outlet Safety e stop key not fully engaged Re engage the safety e stop key to ...

Страница 34: ... True Fitness Customer Service Department Drive belt may be misaligned Contact True Fitness Customer Service Department Heart rate is displaying erratically or not displaying Transmitter belt contacts are not making good contact with the skin Re adjust the transmitter belt so that it is in full contact with the skin Contacts on the transmitter belt are not moist Moisten the contacts on the transmi...

Страница 35: ...times at the base to clear the message S2 CLEAN A reminder to clean the treadmill Based on miles the console has determined the unit might require cleaning Clean and inspect the unit See Chapter 5 Power Cycle the unit six times at the base to clear the message E1 Incline motor not set to correct position A D value exceeded high low limit Contact True Fitness Customer Service Department E2 CAL The ...

Страница 36: ...ace but keeps the footprint small to maximize your space the Z5 0 is the perfect treadmill for your home fitness needs Voted a Best Buy the sleek intelligent design complements a room instead of taking it over Bring this classic home and it will become a legend in your house P r e m i u m F i t n e s s E q u i p m e n t S i n c e 1 9 8 1 z5 0 Truefitness com 800 426 6570 636 272 7100 32 ...

Страница 37: ... CONSOLE Display Dual Window Custom LCD Programs 7 Saved Workouts 3 HRC Cruise Control Standard Quick Speed Keys Standard SAFETY Saftey Clip Standard Large Straddle Covers Standard REGULATORY APPROVALS ETL UL1647 CSA FCC EXTRAS Accessories Water Bottle Holder 2 Accessory Tray Reading Rack PHYSICAL SPECIFICATIONS Footprint 68 L x 28 W 172 cm x 71 cm Running Surface 54 L x 20 W 137 cm x 51 cm Machin...

Страница 38: ...ers the known TRUE quality in one of the most space efficient home treadmills on the market Designed to fit into your lifestyle without overtaking it these machines offer not only a small footprint and low step up height but a proven belt and deck combination further enhanced by TRUE s Soft Select system P r e m i u m F i t n e s s E q u i p m e n t S i n c e 1 9 8 1 z5 4 Truefitness com 800 426 6...

Страница 39: ...ng Polar Compatible CONSOLE Display Dual Window Custom LCD Programs 7 Saved Workouts 3 HRC Cruise Control Standard Quick Speed Keys Standard SAFETY Saftey Clip Standard Large Straddle Covers Standard REGULATORY APPROVALS ETL UL1647 CSA FCC EXTRAS Accessories Water Bottle Holder 2 Accessory Tray Reading Rack PHYSICAL SPECIFICATIONS Footprint 68 L x 30 W 172 cm x 76 cm Running Surface 54 L x 22 W 13...

Страница 40: ...wner s manual ac cident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance This limited warranty will ap ply to but may not be limited to the treadmill elevation motor upper control board deck running belt and drive belt True Fitness shall not warrant the performance of the heart rate system on its products as the heart rate system performance varies ...

Страница 41: ...s in owner s manual accident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance as referenced in the owner s manual 5 This Limited Warranty applies only to the cost of repair or replace ment of parts and does not include labor beyond the above warranty period transportation service return and freight charges associated therewith expressly specified he...

Страница 42: ... d Gym Club ____ e Current Customer ____ f Other_______________ 2 The primary user s is ____ a Male ____ b Female ____ c Both 3 Do you currently belong to a health club ____ a Yes ____ b No 4 Your age group ____ a Under 25 ____ b 25 35 ____ c 36 45 ____ d 46 55 ____ e 56 65 ____ f 65 5 What was the primary reason you bought a TRUE product Check only one ____ a Design Appearance ____ b Dealer ____ ...

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