52
Troubleshooting (cont.)
3. Meter Bluetooth Smart feature is enabled but test
result was not received by your smartphone.
For assistance, call 1-800-803-6025, available 24 hours a day, 7 days a week.
Reason
Action
Smartphone containing
App linked to your meter
not turned on.
Turn on your smartphone.
Bluetooth Smart on
your smartphone is
turned off.
Turn on Bluetooth Smart
your smartphone.
Meter not linked with
specific smartphone.
Link (pair) meter with your
smartphone.
Meter and smartphone
are too far apart.
Bring smartphone and meter
within 10 feet of each other.
Your smartphone does
not support Bluetooth
Smart
Unable to use with your
smartphone.
App not compatible
with Bluetooth Glucose
profile
6
Download compatible mobile
App.
Note:
Any interruption in transmission may cancel the
transfer of test results from your meter to your smart-
phone. Results are re-transmitted the next time a
data transfer is started.
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