TriTon STandard GuaranTee
Triton guarantee this product against all mechanical and
electrical defects arising from faulty workmanship or
materials for a period of two years for domestic use only,
from the date of purchase, provided that it has been
installed by a competent person in full accordance with
the fitting instructions.
Any part found to be defective during this guarantee period
we undertake to repair or replace at our option without
charge so long as it has been properly maintained and
operated in accordance with the operating instructions, and
has not been subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton. This
guarantee applies only to products installed within
the United Kingdom and does not apply to products
used commercially. This guarantee does not affect your
statutory rights.
What is not covered:
1.
Breakdown due to:
a)
use other than domestic
use by you or your resident family;
b)
wilful act
or neglect;
c)
any malfunction resulting from the
incorrect use or quality of electricity, gas or water
or incorrect setting of controls;
d)
failure to install in
accordance with this installation guide.
2.
Repair costs for damage caused by foreign
objects or substances.
3.
Total loss of the product due to non-availability of parts.
4.
Compensation for loss of use of the product or
consequential loss of any kind.
5.
Call out charges where no fault has been found
with the appliance.
6.
Call out charges where the water supply cannot
be isolated, this includes consequential losses
arising from unserviceable supply valves.
7.
The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall
brackets, isolating switches, electrical cable, fuses
and/or circuit breakers or any other accessories
installed at the same time.
8.
The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising therefrom,
including the cost of repairing damage, breakdown,
malfunction caused by corrosion, furring, pipe scaling,
limescale, system debris or frost.
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
earthridge Customer Service
(republic of ireland):
01 628 6711
01 628 6845
Service Policy
In the event of a complaint occurring,
thefollowing procedure should be followed:
1
Telephone Customer Service on 01 628 6711
or 01 628 6845, having available the model
number and power rating of the product,
together with the date of purchase.
2
Customer Service will be able to confirm
whether the fault can be rectified by either
the provision of a replacement part or a site
visit from a qualified Triton service engineer.
3
If a service call is required the unit must be
fully installed for the call to be booked and
the date confirmed.
4
It is essential that you or an appointed
representative (who must be a person of 18 years
of age or more) is present during the service
engineer's visit and receipt of purchase is shown.
5
A charge will be made in the event of an
aborted service call by you but not by us, or
where a call under the terms of guarantee
has been booked and the failure is not
product related (i.e. scaling and furring,
incorrect water pressure, pressure relief device
operation, electrical installation faults).
6
If the product is no longer covered by the
guarantee, a charge will be made for the site
visit and for any parts supplied.
7
Service charges are based on the account
being settled when work is complete, the
engineer will then request payment for the
invoice. If this is not made to the service
engineer or settled within ten working days,
an administration charge will be added.
replacement Parts Policy
Availability:
It is the policy of Triton to maintain
availability of parts for the current range of
products for supply after the guarantee has
expired. Stocks of spare parts will be maintained
for the duration of the product’s manufacture
and for a period of five years thereafter.
In the event of a spare part not being
available a substitute part will be supplied.
Payment:
The following payment methods can
be used to obtain spare parts:
By post, pre-payment of pro forma invoice by
cheque or money order.
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2009
Earthridge International Ltd
Maynooth
Co. Kildare.
29-5-2009
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