Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2009
Customer Service:
%
0844 980 0750
Trade Installer Hotline:
%
0844 980 0730
Fax:
0844 980 0744
www.tritonshowers.co.uk
E-mail: [email protected]
UK SERVICE POLICY
In the event of a product fault or complaint occurring, the
following procedure should be followed:
1.
Telephone Customer Service on
0844 980 0750
having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase.
2.
Based on information given over the telephone, a Triton Customer
Service Advisor will attempt to diagnose the fault and confirm
whether a site visit from a qualified service engineer is required.
3.
All products attended to by a Triton service engineer must
be installed in full accordance with the Triton installation
guide applicable to the product.
(Every product pack contains
an installation guide, however, they can also be bought via our
Customer Service Spares Department)
.
4.
Our engineer will require local parking and if a permit is required
this must be available to the engineer on arrival at the call.
5.
It is essential that you or an appointed representative
(who must
be over 18 years of age)
is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce
proof of purchase.
6.
Where a call under the terms of guarantee has been booked and
the failure is not product related
(i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/
plumbing installation fault)
a charge will be made. A charge will
also be issued if nobody is at home when the service engineer
calls or adequate parking/permit is not available.
7.
If the product is no longer covered by the guarantee an up front
fixed fee will be charged before the site visit.
8.
Should proof of purchase not be available on an “in-guarantee”
call, or should the service engineer find that the product is no
longer under guarantee, the engineer will charge the same
fixed price and the customer will be expected to pay the
engineer before he leaves. If payment is not made on the day an
administration charge will be added to the fixed charge.
9.
If a debt is outstanding from a previous visit, or from any other
Triton purchase. Triton reserves the right to withhold service until
the debt has been settled.
10.
Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with
respect. Should any employee feel threatened or receive abuse,
either verbally or physically, Triton reserves the right to withhold
service and will support the employee with a legal prosecution.
Replacement Parts Policy
Availability:
It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of five years
thereafter, in accordance with industry standards.
Spare parts are available via our website,
www.tritonshowers.
co.uk
, or by telephoning Triton Customer Service Spares Department.
Payment should be made by credit/debit card
(excluding American
Express or Diners Card)
.
Payment can also be made by pre-payment of a pro forma invoice by cheque or money order.
TRITOn STandaRd GUaRanTEE
Triton guarantee this product against all mechanical
defects arising from faulty workmanship or materials
for a period of five years for domestic use only, from
the date of purchase, provided that it has been
installed by a competent person in full accordance
with the fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or replace
at our option without charge so long as it has been
properly maintained and operated in accordance
with the operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1.
Breakdown due to:
a)
use other than domestic
use by you or your resident family;
b)
wilful act
or neglect;
c)
any malfunction resulting from the
incorrect use or quality of electricity, gas or water
or incorrect setting of controls;
d)
failure to install
in accordance with this installation guide.
2.
Repair costs for damage caused by foreign
objects or substances.
3.
Total loss of the product due to non-availability
of parts.
4.
Compensation for loss of use of the product or
consequential loss of any kind.
5.
Call out charges where no fault has been found
with the appliance.
6.
Call out charges where the water supply cannot
be isolated, this includes consequential losses
arising from unserviceable supply valves.
7.
The cost of repair or replacement of pressure
relief devices, showerheads, hoses, riser rails
and/or wall brackets, isolating switches, electrical
cable, fuses and/or circuit breakers or any other
accessories installed at the same time.
8.
The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, limescale, system
debris or frost.
29-5-2009
