14
5.2 Troubleshooting
Q.
I have a ‘RED cross saying script failure’ at the bottom right of my screen
.
A.
If all Addons are failing, it is likely you are not connected to the internet.
Check connectivity using the Clearstream maintenance NET TESTER tool
and reboot the media unit. Should the test fail, then go through the connection
procedure outlined in Chapter 2 of this guide.
Q.
My video stream keeps pausing and saying ‘Buffering’
A.
The unit itself will only buffer if not enough data is being received. This can be
due to either the source you are trying to watch, or by an unstable or slow
Internet connection to your location. Try going into Clearstream Maintenance
Tools section, and run the Internet test. The results will give you a good
indication of both stability and speed to you location. Also, trying the restart
option described below can sometimes help solve the issue.
Q.
I cannot connect to the Internet
A.
If you are wired then check whether the Ethernet port is flashing and check
the router configuration is correct. If the problem persists, then switch off the
router and the Clearstream unit. Switch on the router first and wait until it is
fully active before switching on the Clearstream unit and try connecting again.
Q.
One of my Addons is not working but the rest are fine
A.
Try going to the App Installer under the PROGRAMS heading and re-install
the appropriate addon or App from here.
Q.
My media unit is not responding when using an Addon
.
A.
If it does not respond within a couple of minutes, then reboot with the power
button on the remote, or by using the Red KODI button on the second row of
buttons on your remote.
With the exception of Triotech Media authored Addon’s, all of the Addons are free
public domain software and as such we do not offer direct support should an individual
Addon stop working or malfunction. We will of course offer advice and fixes where we
can, which you can get via our website at
www.triotechgroup.com/support
.
All available fixes are available via the Clearstream Maintenance Addon.
Support for Addons
3
Introduction of Remote Controller
MENU— Press to
access CONTEXT Menu
for channels and media
items
OK— Use to select a
choice when navigating
the menu. Also
functions as
PLAY/PAUSE
RETURN— Press to go
back ONE menu level.
BACKSPACE— Press to
delete character when
typing a search
VOLUME— Press to
Increase/decrease
volume. Works in
conjunction with TV
UP ARROW— Press to
skip forward 10 Mins
whilst playing ON
DEMAND video.
RIGHT ARROW— Use to
skip forward 30 secs
during ON DEMAND video
POWER— Power on/off
the media unit
POINTER — Toggle a
pointer ON/OFF to aid
Navigation
MUTE— Press to mute
the volume
NAVIGATION— Use to
navigate UP/DOWN LEFT
& RIGHT within menus.
STOP— Press to stop
videos
INFO— Video Stream and
Quality Infomation
KODI— Quick Reboot
Option
