Trianco EuroStar Band A, Руководство по эксплуатации, Страница: 6 / 36

AFTER SALES SERVICE INFORMATION
A qualified field service engineer is available to
attend a breakdown occurring during the boiler's
guarantee period.
The boiler must be made available for attendance
during normal working hours, Monday to Friday.
Please note that upon attendance by a TR
Engineering engineer, a charge will be made
where:

The engineer finds no fault with the boiler.

The cause of the breakdown is due to parts of
the system not manufactured or supplied by
TR Engineering.

The cause of the breakdown is due to
incorrectly fitted spare parts, or third-party
spares not designed for use with the boiler.

The boiler has not been installed in
accordance with these instructions.

The boiler has not been commissioned by a
qualified engineer.

The boiler has not been serviced annually
since installation.

The breakdown occurs outside the guarantee
period.

The appliance has not been maintained
correctly.

The breakdown occurs due to use of the
boiler not sanctioned by these instructions.

The breakdown occurs as a result of work on
the appliance by an unauthorised third party.
Important:
Invoices for attendance and repair work by
any third party will not be accepted unless
authorised in advance by TR Engineering Ltd.
Technical Assistance
A team of trained technical advisors is available to
discuss any problem with the appliance. In many
cases, the problem may be solved over the
telephone, eliminating the need for an engineer's
visit.
How to report a fault
Step 1: Contact your installation or service
engineer, who should thoroughly check
their own recent work before the
attendance of a TR Engineering engineer
is requested.
Step 2: Contact the TR Engineering service line
for assistance.
Before making contact, please have the following
information ready:

The appliance serial number or your unique
customer identification number (issued upon
registration of the appliance with TR
Engineering).

A description of the fault and any unusual
behaviour by the boiler before the failure
occurred.

The installation and commissioning dates,
and the details of any annual services.
Important notes
As a replaceable item, burner nozzles are only
guaranteed until the first service.
Over 50% of all service calls are found to have no
appliance fault.
Appliance Serial No.: ___________________
Cust. ID No.:
______________________
Installation Date:
____/____/____
Service Centre and Technical Support
Tel: 0114 257 2300 Fax: 0114 257 1419
Hours of Business
Monday
– Thursday: 8:30am – 17:00pm
Friday: 8:30am
– 14:30pm