Warranty
3 7
Travis Industries
9 3 5 0 8 1 3 4
4 0 3 0 6 2 4
To register your 7 Year Warranty, complete the enclosed warranty card and mail it within ten (10) days of the appliance purchase date to: Dragon
Wholesaling 2,23 Victoria Ave - Castle Hill, NSW, 2154. Dragon Wholesaling warrants this gas appliance (appliance is defined as the equipment
manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original purchaser from the date of purchase as follows:
Years 1 & 2 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main Burner
Orifice
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with Remote Heat
Ducts), Glass Attachment Mechanism
Electrical Assembly
(within fireplace structure):
Wiring harness
Gold & Nickel Plating
Face & Door (see “Conditions and Exclusions” # 9)
Gas Control Assembly
Adjustable control valve, millivolt wiring and connectors (located within
the metal fireplace structure), thermopile, thermocouple, pilot hood,
orifices, pilot gas line, piezo ignitor
Ceramic Glass
Glass (breakage from thermal shock)
Ceramic Logs
Log Set, Coals, Ember Strip (Steel Fiber)
Accessories
Cast Brick, Cast Firebacks
Convection Heat Exchanger
Re-Installation Allowance
In cases where fireplace must be removed from home for
repairs, a partial cost of re-installation is covered (pre-
authorization required)
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done at
factory is covered.
Exclusions:
Paint, Gasketing
Years 3 THROUGH 5 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main Burner
Orifice
Convection Heat Exchanger
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with
Remote Heat Ducts), Glass Attachment Mechanism
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done at
factory is covered.
Exclusions:
Paint, Gasketing, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold & Nickel Plating, Accessories,
Re-Installation Allowance
Years 6 & 7 - COVERAGE: PARTS ONLY
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly,
Main Burner Orifice e
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms, Barometric Control Mechanism (for
models with Remote Heat Ducts), Glass Attachment Mechanism
Exclusions:
Paint, Gasketing, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold & Nickel Plating, Accessories,
Convection Heat Exchanger, Re-Installation Allowance, One-Way Freight Allowance, Labor
CONDITIONS & EXCLUSIONS
1.
This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2.
This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized Dragon Wholesaling dealer.
3.
Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer
must ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify
this warranty.
4.
The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as
to the extent of this warranty, contact your authorized Dragon Wholesaling retailer before installation.
5.
Dragon Wholesaling will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative
pressure or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6.
This Warranty is void if:
a.
The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b.
The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c.
Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting
installation.
7.
Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the
manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8.
This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is
damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for
natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9.
Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items , or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is
not covered in this warranty.
10.
Dragon Wholesaling is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered by this
warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11.
This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of Dragon
Wholesaling and bearing a Dragon Wholesaling label of approval.
12.
Any statement or representation of Dragon Wholesaling products and their performance contained in Dragon Wholesaling advertising, packaging literature, or printed material is not part of this 7
year warranty.
13.
This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14.
No dealer, distributor, or similar person has the authority to represent or warrant Dragon Wholesaling products beyond the terms contained within this warranty. Dragon Wholesaling assumes no
liability for such warranties or representations.
15.
Dragon Wholesaling will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16.
If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17.
THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY Dragon Wholesaling. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE HEREBY
EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.
IF WARRANTY SERVICE IS NEEDED:
1.
If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your Dragon Wholesaling dealer WITHIN 30 DAYS, giving them proof of purchase, the
purchase date, and the model name and serial number.
2.
Dragon Wholesaling has the option of either repairing or replacing the defective component.
3.
If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through Dragon Wholesaling including the name of the dealership where you purchased the appliance, a
copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges prepaid, to
Dragon Wholesaling. Dragon Wholesaling at its option, will repair or replace, free of charge, your Dragon Wholesaling appliance if it is found to be defective in material or workmanship within the
time frame stated within this 7 year warranty. Dragon Wholesaling will return your appliance, freight charges (years 1 to 5) prepaid by Dragon Wholesaling to your regional distributor, or
dealership.
4.
Check with your dealer in advance for any costs to you, when arranging a warranty call. Dealers may require you to pay a service or trip charges for any warranty work. This charge can vary
from store to store.
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