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In this example, calls will not be sent to voice mail (unless they were
answered by the voice mail). They will recall to the station that transferred
the call (usually the attendant) instead of going to voice mail. This is be-
cause the Transfer Recall Timeout will expire before the Call Forward
Timer.
Example #2: However, if the values are like this:
Call Forward No Answer Transfer Timer 05-01-08 = 1 (20 seconds)
Transfer Recall Timeout – No Answer 05-06-02 = 4 (30 seconds)
In this example the Call Forward Transfer Timer will expire and the call will
be forwarded to voice mail before the Transfer Recall Timeout expires.
Remember, this is only of importance if you have a live attendant answer-
ing some or all calls. If TMS answers all incoming calls, it is not necessary
to use this option.
Form 46-stn-02 – Message Waiting Level
All regular stations (both electronic and single line) should have their mes-
sage waiting levels set to a value of 0 when voice mail is equipped. This
disables station-to-station messaging from regular sets and prevents sta-
tions from leaving false message waiting on voice mail ports, which can be
a difficult problem to troubleshoot.
In applications where station-to-station messaging is needed by the cus-
tomer, you may set the message waiting levels at a level of 1 in order to
allow messaging from station-to-station, but this setting will not allow a
regular station to activate message waiting on a voice mail port.
Note: Stations can only activate messages on other telephones whose
messaging levels are equal or less than the originator. A station with a
message waiting level of 0 cannot activate message waiting on any other
telephone.
For example: A station with a message waiting level of 1 can activate mes-
sage waiting on any other telephone with a message waiting level of 0 or 1.
However, a station with a message waiting level of 1 cannot activate mes-
sage waiting on a station with a MW level of 2 or higher.
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