This section includes a list of error messages and frequently
asked questions for problems you may encounter with your blood
pressure monitor. If the products not operating as you think it
should, check here before arranging for servicing.
Why does my blood
pressure fluctuate
throughout the day?
Is the result the same
if measuring on the
right arm?
Why do I get a different
blood pressure at home
compared to the hospital?
PROBLEM SYMPTOM CHECK THIS
REMEDY
No power
Low
batteries
Error
message
Display will not
light up.
Batteries are exhausted.
Replace with new batteries
Insert the batteries
correctly
Replace with new batteries
Batteries are inserted
incorrectly.
Display is dim
or show
Batteries are low.
E 1 shows
The cuff is not secure.
Refasten the cuff and then
measure again.
E 2 shows
The cuff is very tight
E 3 shows
The pressure of the
cuff is excess.
Relax for a moment
and then measure again.
E10 or E11
shows
E20 shows
The measurement
process does not detect
the pulse signal.
Loosen the clothing on the
arm and then measure
again
EExx,shows on
the display.
A calibration error
occurred.
Retake the measurement.
If the problem persists,
contact the retailer or our
customer service
department for further
assistance.Refer to the
warranty for contact
information and return
instructions.
E21 shows
The treatment of the
measurement failed.
Relax for a moment and
then measure again.
AC adaptor is inserted
incorrectly.
Insert the AC adaptor
tightly
Readjust the cuff ,not too
loose or too tight and then
measure again.
The monitor detected
motion,talking or the
pluse is too poor
while measuring.
Relax for a
moment and then
measure again.
1. Individual blood pressure varies
multiple times everyday. It is also affected
by the way you tie your cuff and your
measurement position, so please take the
measurement under the same conditions.
2.If the person takes medicine, the
pressure will vary more.
3.Wait at least 3 minutes for another
measurement.
The blood pressure is different even
throughout the day due to weather,
emotion, exercise etc, Also, there is the
“white coat” effect, which means blood
pressure usually increases in clinical
settings.
It is ok for both arms, but there
will be some different results for
different people. We suggest you
measure the same arm every time.
What you need to pay
attention to when you measure
your blood pressure at home:
If the cuff is tied properly.
If the cuff is too tight or too loose.
If the cuff is tied on the upper arm.
If you feel anxious.
Taking 2-3 deep breaths before
beginning will be better for measuring.
Advice: Relax yourself for 4-5
minutes until you calm down.
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16
TROUBLESHOOTING
ABOUT BLOOD PRESSURE
