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Total Recall VR LinX Evolution

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Troubleshooting

8.1.

Limited Product Warranty

For full details of the limited product warranty for this product please visit our web site:

http://www.totalrecallvr.com/warranty

8.2.

Support Information

If after using this manual, and other Total Recall VR manuals, you still have questions
about the operation of Total Recall VR, or you are experiencing problems with your
Total Recall VR, then:

Please visit the Resources section on our web site

http://www.totalrecallvr.com

Contact technical support via e-mail:

[email protected]

8.3.

Forums

Our online forums,

http://www.totalrecallvr.com/forum

, contain answers to common

problems that you may experience when installing and using Total Recall VR.

[End of Document]

Содержание LinX Evolution

Страница 1: ...3 0 In accordance with CC BY SA if you distribute this document or an adaptation of it you must provide the URL for the original version Prolancer as the licensor of this document waives the right to...

Страница 2: ...l VR web site Available from http www totalrecallvr com 2 Prolancer Pty Ltd Prolancer web site Available from http www prolancer com au 3 Prolancer Pty Ltd Total Recall VR Deployment User Guide 15 0 N...

Страница 3: ...l 10 3 3 1 Standard Connectors 10 3 3 2 Expansion Slots 10 4 Installation 12 4 1 Safety Information 12 4 2 General 12 4 3 Location 12 4 4 AC Power 13 4 5 Local Area Network 13 4 6 VoIP Networks 13 4 7...

Страница 4: ...Total Recall VR LinX Evolution Page 4 of 35 7 2 Disk Space 33 7 3 Orderly Shutdown 33 8 Troubleshooting 35 8 1 Limited Product Warranty 35 8 2 Support Information 35 8 3 Forums 35...

Страница 5: ...urrent session or services that need restarting before an update will apply Ignoring the information will not cause data loss but may cause irritation and frustration Warnings should not be ignored Ig...

Страница 6: ...eck box and depress the appropriate mouse button to remove the visual tick in the box Enter 3 Enter 3 using the keys on the numeric keypad Enter 30 95 Enter 30 95 using the keys on your keyboard 1 1 3...

Страница 7: ...nd governments worldwide use it to create electronic records of many forms of audio communication including telephone 2 way radio broadcast radio public address room microphones and much more 2 2 Abou...

Страница 8: ...accessories If Total Recall VR appears damaged then contact your supplier or us right away Save all packaging and if possible take photos that clearly show the damage to all packaging and Total Recall...

Страница 9: ...es Item Description Note A Cover lock Keep the keys in a safe place They are unique to your system B Power on off button A blue light around the power button indicates that the system is on C Easy swa...

Страница 10: ...LAN 1 port We recommend you use this port to connect Total Recall VR to you enterprise LAN E USB 2 0 ports Connect a standard USB key to use as a Total Recall VR archive device F DisplayPort connecto...

Страница 11: ...Recall VR does not need additional hardware to record VoIP calls The adjacent image shows the hardware required to record calls on one ISDN PRI E1 T1 link Use the two RJ45 connectors to connect the IS...

Страница 12: ...any cables used with Total Recall VR If any cable becomes damaged then have it replaced immediately 6 Shut down and unplug Total Recall VR from telephone jacks and then from power outlets prior to mov...

Страница 13: ...e the outlet is grounded then have a qualified electrician check it 4 5 Local Area Network Connect Total Recall VR to an Ethernet network by attaching a network cable between the RJ45 jack with label...

Страница 14: ...more than few hundred dollars do support it Figure 1 SPAN Port for VoIP Call Recording SPAN ports may be the cheapest and easiest way to start recording VoIP calls and RTP streams however in some case...

Страница 15: ...way to connect a Total Recall VR to a RoIP network for the purpose of recording Even if your current Ethernet switch does not support it myriad other switches which cost few hundred dollars only do su...

Страница 16: ...es not interact with the calls and audio on the links in any way Total Recall VR may be equipped with one or two tap cards You can connect only one ISDN PRI link to each tap card As a result the numbe...

Страница 17: ...Recall VR This ensures that the earthing protection is in place during the rest of the procedure 2 Disconnect the ISDN cable from the PBX by unplugging the cable from the port that it connects to on t...

Страница 18: ...nager The Total Recall VR Remote Manager 4 is the only method of access to your Total Recall VR Install Remote Manager on a PC by following the instructions in the Remote Manager User Guide 4 Then to...

Страница 19: ...ure a new TRVR connection as shown on the following dialog The Password is 0000 5 Select Set to establish a connection to the Total Recall VR system Once you establish a connection with your Total Rec...

Страница 20: ...of Total Recall VR The LAN 1 interface has an IP address of 192 168 1 100 24 The LAN 2 interface has an IP address of 192 168 2 100 24 The Remote Manager Interface accepts connections from client app...

Страница 21: ...ecords to Show 50 User Password 0000 Administrator Password 0000 Call Settings Disable Compression No Min Call Length Ignore Max Call Length 60 minutes Max Call Lifetime Ignore VOX Timeout 15 seconds...

Страница 22: ...Settings The analogue configuration does not apply to your system ISDN Settings Line Interface E1 Line Frame CRC4 Line Code HDB3 Protocol EuroISDN E1 D Channel 16 B Channels 30 Dial Plan National Loc...

Страница 23: ...8 1 100 SIP UDP Port 5060 RTP IP Address 192 168 1 100 RTP Base Port 7000 Archive Settings Reminder No Auto Archive Every No Archive Device Disc Maintenance System Information Recorder ID 1 Remote Man...

Страница 24: ...teway Set it to the IP address of your gateway Name Server DNS Set it to the IP address of your DNS LAN 1 IP Address Set it to an IP address for your network Netmask Set it to the netmask for your net...

Страница 25: ...required specify RTP end points RTP Streams If required specify RTP streams RTP Stream Pairs If required specify RTP stream pairs Tait VRP If required enable it and specify correct settings SIP Media...

Страница 26: ...have completed The recordings can be stored on the Total Recall VR or in one of the many different types of archives The Configuration tab makes provisions for managing the configuration of your Total...

Страница 27: ...ress 6 2 Monitoring Use the Monitoring tab in Remote Manager to monitor recordings in progress This tab depends on a streaming audio player to play audio while monitoring recordings The streaming play...

Страница 28: ...nel Total Recall VR automatically start monitoring the new recording 6 3 Searching Remote Manager makes provisions for searching for recordings that reside on Total Recall VR systems and recordings th...

Страница 29: ...lues for search parameters in any combination to include parameters in the criterion that will be used for the search Only recordings that match the criterion will be selected by the search If you do...

Страница 30: ...t are stored in archives which are located on CD DVD or BD discs USB keys or disk drives network drives and local folders Remote Manager uses the audio system of the PC that it runs on to play the aud...

Страница 31: ...can use to pause playing 4 Select to stop playing Note that if you navigate away from the Playback tab while play is in progress then Remote Manager will automatically stop the play You must remain on...

Страница 32: ...y while archiving to CD media which will not be possible if the front panel cover is closed We recommend you only use DVD and DB discs to archive Total Recall VR does not need to open and close the di...

Страница 33: ...s enough free disk space in it to continue recording endlessly A working archiving strategy must be implemented to avoid losing recordings as a result of auto cleaning In general the auto cleaning fun...

Страница 34: ...otal Recall VR LinX Evolution Page 34 of 35 The system will stop all recording then stop all applications and then stop its operating system thus avoiding any system damage or damage to recording file...

Страница 35: ...r Total Recall VR manuals you still have questions about the operation of Total Recall VR or you are experiencing problems with your Total Recall VR then 1 Please visit the Resources section on our we...

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