Toshiba STRATA CIX Effective Call Center Management, Руководство по установке

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Dialogic Boards
Troubleshooting
Strata CIX ACD Installation 06/2012
27
D/120JCT-LS

Check rotary switch SW100 (shown below) to verify that it is set to 0.
All other switches or pinouts on D/120JCT-LS should be left with the default settings.
Set Hookswitch State
This setting determines the board’s response when it receives an incoming call and the server’s
power is On but the board is not initialized. Each voice board can be set to a different hookswitch
or line state.
Note If the server is turned Off, callers hear ringing (on-hook).
Troubleshooting
Table 4-2 D/120JCT-LS Parts Description
Part Function
SW100 Board slot ID switch
SW1 Slide switches to set hookswitch state for start-up.
J1~J6 RJ14 connectors
Problem Description Suggestions
Dialogic Service will not start.
•
Check Windows 2000 System Event Viewer for log entries with
dlcg_log listed as the Source for causes of non-start.
• If one or more Dialogic boards are installed, make sure;
•
Each board has a different board offset or ID.
•
Board IRQs have been set correctly per this Installation
Manual.
J1
J2
J3
J4
J5
J6
SW100
Daughterboard
6893
CTbus Connector
Rear Bracket
PCI Bus Connector
Slot Retainer Bracket
SW1
Baseboard
Rin g in g (On-Hook)
SW1
OFF
SW1 = Off (default): Callers hear ringing (on-hook).
SW1
ON
Busy (Off-Hook)
SW1 = On: Callers hear a busy signal (off-hook).
Rin g in g (On-Hook)
SW4
OFF
SW4 = Off (default): Callers hear ringing (on-hook).
SW4
ON
Busy (Off-Hook)
SW4 = On: Callers hear a busy signal (off-hook).
D/4PCI and D/41JCT-LS DIP Switch 4
D/120JCT-LS DIP Switch 1