Toshiba STRATA CIX Effective Call Center Management, Руководство по установке

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Configuration of the ACD System
Step 3: Configure ACD Server Components
Strata CIX ACD Installation 06/2012
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4. Set up OAI log files: Select the Events tab. Right click, select Set Log Sizes. Toshiba
recommends these settings:
Scroll Buffer = 1000 lines.
File Size = 10,128 Kbytes
Number of Backup Log Files = 32 files
Click OK.
5. Define the phones to be used for Agents: Select the OAI Devices tab, then define the type of
each phone to be used by Agents and the ACD feature button location (see table below) for
each device.
To automate this process, use “Synch Table with Switch” to extract all extension information
from the switch. Then verify Keyset Type, Display Type and Button Assignment. It is strongly
recommended to remove unnecessary phones after “Synch Table with Switch” is used.
Phones that are listed without displays will get audible tones in place of LCD messages for
prompting to enter information.
Notes
•
This data must agree with button assignments made earlier in “DKT Feature Support.” Click
eManager > Advanced Configuration > Station > Key Programming.
•
Even when using a Phantom DN to log in, the PDN must be entered here.
6. Define Add-on module or DSS consoles to be used for Agents: If Add-on modules or DSS
consoles are used for Agents, select the OAI Devices tab, then define the type of device to be
used by Agents and the ACD feature button location for each device. Unique ACD button
assignments for these devices are listed below.
Value
(enter into Devices Table)
Feature Keys 1~20 1~20
ADM1 Feature Keys 1~20 401~420
ADM2 Feature Keys 1~20 421~440
ADM 1
ACD Button Assign.
ADM2
ACD Button Assign.
410 420 430 440
409 419 429 439
408 418 428 438
407 417 427 437
406 416 426 436
405 415 425 435
404 414 424 434
403 413 423 433
402 412 422 432
401 411 421 431