Toshiba STRATA CIX Effective Call Center Management, Руководство по установке

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Configuration of the ACD System
Step 3: Configure ACD Server Components
Strata CIX ACD Installation 06/2012
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Define ports for Strata CIX ACD VA
In the Extension # field (shown right), enter
the Extension Number assigned in the
Strata CIX for the VA Ports (example:
3024). If this is a Network ACD application,
enter the Node ID of the CIX system where
the VA Ports and ACD Server is located
(example 513024, where 51 is the Node ID
and 3024 is the Extension number).
For the Strata CIX ACD for MAS, the IP
address of MIPU/LIPU card should be
assigned in the
IPU IP Addr field of the
Voice Assistant screen (shown at right). If
Network ACD is being programmed, assign
the Node number of the MIPU/LIPU.
If this is a non-network ACD and ACD and
Stratagy voice mail is running on the MAS,
make sure that port assignment is not
overlapped. The general convention is to
use first ports for voice mail and last ports
for ACD.
After the IP address and Node number is set or changed, the port must be restarted by:
•
unchecking Equipment port for use field and clicking Save
•
followed by checking Equipment port for use field and clicking Save
Note If hardware is equipped for more voice
ports than the system is licensed for,
disable unused ports by unchecking “Equip
Port for Use.” Failure to do so may result in
ACD applications running in Demo Mode
because of insufficient licensing.
HMP-based VA Host
Standard VA Host