Toshiba STRATA CIX Effective Call Center Management, Руководство по установке

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Software Installation
Strata Unifier Network ACD (Optional)
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Strata CIX ACD Installation 06/2012
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To view the Node status
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Click the Status button from the CSTA main screen.
...or click the Unifier software icon from the Task bar.
The status screen is described on the following page.
Clicking the Strata Unifier software icon brings up the Unifier Status screen (shown below).
Table 1 Strata Unifier Status
Column Type Description
Type Indicates the type of node, i.e; a switch
Identifier
Indicates the Node ID
Status
Monitors the status of the node to the Unifier connection. There are four states:
Out-of-Service, Connecting, Running, and Stalled.
Note See State Diagram on following page.
Maximum Delay (ms)
Indicates the longest time interval between a pair of CSTA events for two
nodes.
Network Delay Calls
Indicates the number of times congestion occurred to ACD application for one
node. One count = one call.
Node Down
Number of times Out-of-Service / Back in service occurred due to switch off
link for one node.
Tandem Calls
Number of times call supervised signal occurred to ACD application for one
node.
One count = one call.