68
Others
Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptom
No power.
The DVD player turned off by
itself.
No picture.
No sound.
The playback picture has
occasional distortion.
Brightness is unstable or
noises are present in the
playback pictures.
The DVD player does not
start playback.
Playback does not follow the
course of the disc’s program.
Buttons do not work.
The remote control does not
work properly.
Cause
• The power plug is disconnected.
• The automatic power off function turned
the unit off.
• The TV is not set to receive DVD signal
output.
• The video cable is not connected securely.
• The equipment connected with the audio
cable is not set to receive DVD signal
output.
• The audio cable is not connected securely.
• The audio receiver or TV is turned off.
• The setting of output sound format is
incorrect.
• The disc is dirty.
• It is in fast forward or fast reverse
playback.
• The effect of copy protection.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the guide.
• The disc is dirty.
• The parental lock function is set.
• It is in the mode of repeat playback,
memory playback, etc.
• Power supply fluctuations or other
abnormalities such as static electricity may
interrupt correct operations.
• The remote control is not pointed at the
remote sensor of the DVD player.
• The remote control is too far from the DVD
player.
• The batteries in the remote control are
exhausted.
Correction
• Connect the power plug securely into the
wall outlet.
• Press the PLAY button.
• Select the appropriate video input mode
on the TV so the picture from the DVD
player appears on the TV screen.
• Connect the video cable securely into the
appropriate jacks.
• Select the correct input mode of the
audio receiver so you can listen to the
sound from the DVD player.
• Connect the audio cable securely into
the appropriate jacks.
• Turn on the equipment connected with
the audio cable.
• Select the proper audio setting.
• Eject the disc and clean it.
• Sometimes a small amount of picture
distortion may appear. This is not a
malfunction.
• Connect the DVD player directly to the
TV. Avoid connecting the DVD player to
a VCR or TV/VCR combination.
• Insert a disc.
• Insert a playable disc. (Check the disc
type.)
• Place the disc with the playback side
down.
• Place the disc correctly inside the guide
on the disc tray.
• Clean the disc.
• Cancel the parental lock function or
change the parental lock level.
• These operations may prevent a proper
progress of the contents.
• Turn the power on or off with the POWER
button. Or disconnect the power plug and
insert it into the wall outlet again.
• Point the remote control at the remote
sensor of the DVD player.
• Operate the remote control within about
7 m.
• Replace the batteries with new ones.
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Symptoms and correction
