Toshiba ID EDGE, Описание

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Appendix – Specifications
Capacities
IPedge General Description 01/12
107
Device Monitor Capacities for IP edge Systems
Applications including Strata ACD, Call Manager, Tracer, Taske, and System TAPI send requests
to the IP
edge system to monitor the status of the telephones using the respective applications.
These requests are sent over the CSTA ethernet link connecting the application and the IP edge
system. These requests can produce a heavy load on the IP edge and LAN so there is a limit to the
number of telephones and devices that can be setup for monitoring and how many can be active on
a monitored call simultaneously. The capacity limits and a table listing how the telephone and
device capacities are counted is provided below:
CSTA Device Monitor Capacity Limits
The limits below apply to the IP edge EC and EM servers.
• Total number of devices that can be monitored: 1152
• Total number of simultaneous device monitor calls: 560
Table 24 Applications using CSTA Device Monitors
Device Category Number of CSTA device monitors required
1 ACD Agent or Supervisor only. 1 CSTA device monitor per agent or supervisor.
2 ACD Agent or Supervisor with Call Manager and/or
Tracer or both. 1 CSTA device monitor per agent or supervisor.
3 Normal User with Call Manager and/or Tracer or
both. 1 CSTA device monitor per user.
4 ACD Groups. 1 CSTA device monitor per group.
5 ACD Voice Assistant ports. 1 CSTA device monitor per port.
6 Extensions to be monitored by Call Manger or Taske. 1 CSTA device monitor each.
7 Attendant Consoles 1 CSTA device monitor per console.
8 System TAPI Service Provider application. 1 CSTA device monitor per TSP application user.
Note The total CSTA Device Monitors used is equal to the sum of the devices in each Device Category.